Job Description

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Refund Administrator will be responsible for and take full ownership of processing customer refunds through our bespoke computer software.

This is a full-time permanent position, covering 37.5 hours over a Monday to Friday week, based out of CareCo's Braintree site.

What are my responsibilities?

Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on our CRM software. Dealing with all refund-related queries and CRM activities. Calling customers to process partial Chip and Pin refunds. Issuance of cheques to customers if paid by cash or mail order. Ensuring the correct fees are applied to refunds before processing. Working with internal software trainers to improve employee training in respect processing and recording refunds. Liaising with our Systems department to identify CRM developments to further improve the refunds process. Assisting the wider Finance team with ad hoc queries.

What skills are required of me?

Personable and able to communicate at all levels within the business. Demonstrable experience in a commercial environment interacting with other departments. Able to help define and roll out process improvements. Strong work ethic and a desire to challenge and be challenged.

What would working for CareCo offer me?

Up to 29,000 per annum, depending on experience. 32 days annual leave (including bank holidays), with extra days when you stick with us Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues. Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets! Free on-site parking and free yearly flu jabs. 25% employee discount.
Job Types: Full-time, Permanent

Pay: Up to 29,000.00 per year

Benefits:

Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Ability to commute/relocate:

Braintree CM77: reliably commute or plan to relocate before starting work (required)
Experience:

administration: 2 years (preferred)
Work Location: In person

Reference ID: Refund Administrator - Braintree