Job Description

As Regional Manager, you will contribute to our vision of being the UK\'s favourite residential property manager by:

• Adopting a proactive and strategic focus, having overall operational accountability for a regional portfolio, delivering profitability, compliance, service excellence and value for money.
• Ensuring all employees provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service.

The Regional Manager reports to the Operations Manager and has a team of up to 10 direct reports and other indirect reports, depending on the operational division.

About You

You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential. As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI\'s. You will be energetic and enthusiastic with a leading and coaching mentality. An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard. You will be a high level and commercial thinking who is resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges. Your ideal role will be a varied one, where you\'re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.

Who are we?

FirstPort is the UK\'s leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments.

With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).

As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council\'s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK\'s Top Employers by the Top Employers\' Institute for the last five consecutive years.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We\'re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What\'s next?

To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we\'ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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FirstPort