Job Description

London, England; Greater Manchester, England; Glasgow, Scotland; Newcastle upon Tyne, England
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City/Region London, England; Greater Manchester, England; Glasgow, Scotland; Newcastle upon Tyne, England Job ID 109830 Category Customer Relationships Contract type Permanent Full Time Applications Close 23 Dec 2025 (11.55pm GMT)
Business Unit: Business Direct
Location: Hybrid - Glasgow/Newcastle/Manchester/London
Salary Range: 48,000 - 60,000 per annum DOE + benefits
Contract Type: Permanent
Our team
Our customers mean the world to us so if you have a passion for nurturing relationships then this might just be the role for you. Everyday you'll get to provide a top-class service to a network of business customers, establishing their needs and thinking creatively about how you can deliver for them. You'll be working closely with a fantastic team to make sure we achieve our goals and getting to stretch yourself on some complex cases.
What you'll be doing

• Contributing to the team's financial performance and achievement of its overall business objectives.
• Delivering a heartfelt service, developing measures to track how you do this.
• Straight Up Management of Risk Exposure within a commercial portfolio and focusing on growing our Business.
• Delightfully surprise our customers by solving complex queries in a timely fashion;
• Ensure excellent attention to detail and care in data quality, and lending risk measurements.
• Developing strong relationships with new customers through focused conversations following onboarding.
• Secure customer retention with robust and focussed conversations.

We need you to have

• Sound knowledge of commercial banking including key market opportunities and challenges.
• A demonstrable clear understanding of commercial Financial Statements and the ability to analyse them for risk.
• A passion for going above and beyond to ensure our customers are happier about their money.
• Excellent relationship Building experience including managing challenging conversations and you'll thrive working as part of a team.
• A good understanding of the banks commercial policies and procedures.
• A proven track record of working at pace and managing multiple requests whilst maintaining and delivering a first-class service to colleagues and stakeholders.

Red Hot Rewards

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Success profile
Are you a people-person with an innovative, curious and creative mindset? Think you can get to the heart of the customer experience? Here's what we're looking for.
Culture at Virgin Money
We're an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.
Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues - we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.
Interested in joining us but not sure you've hit every requirement on the checklist? Don't worry. Experience is important, but it isn't everything - potential can be just as valuable. If you're enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let's discover what your next chapter could hold. [149]
I love the creativity of my role, sharing ideas with design colleagues and seeing them brought to life.
Stef Senior Content Designer
Influential
For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars - Mind, Body, Social Connection and Finance - our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they're happy and healthy, and we like our people to be both.
Big, bold benefits
From day one, you'll enjoy amazing benefits and rewards so you can live a life more Virgin.
25 days holiday per year, which increases over time to 30. Plus, you'll have the option to 'buy' more, giving you even more choice.
Look after your health and wellbeing with our private medical insurance plan.
The adventures continue after your career. Invest in your future with our generous pension scheme.
Bank on retirement adventures post-career and invest in your future.
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Live for a fulfilling career. Check out these cherry-picked roles for you and discover the possibilities.Live to make a difference. Live for the weekday. Live a life more Virgin.
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