Job Description

Overview of Role:

Provide support at manager level in the designated Mountbatten retail outlet as required in order to maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration during the absence of the Shop Manager.

Responsible for motivating and training employees and volunteers who work in the shop ensuring that they maintain our high standards at all times. Create a team spirit in the shop in line with Mountbatten's Values to deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the values and reputation of Mountbatten.

Liaise with other departments within Mountbatten, including Fundraising, Finance, Human Resource Teams and Voluntary Services.

Key Tasks:

Sales

Achieve profit targets, advising of any concerns to the Retail Area Manager

Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times

Actively support any fundraising promotions as required by Mountbatten

Implement any promotion in your shop as advised by Mountbatten

Shop Appearance

Maintain a high standard of presentation, both in the windows and the interior of the shop

Ensure the sales floor layout is as per the current guidelines in conjunction with the Retail Area Manager

Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

Ensure the window and in-store displays are relevant and of a good standard

Stock

Price stock at a consistent level in accordance with Mountbatten price guides

Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times

Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits

Ensure there is adequate stock available on the shop floor at all times, on all key lines including hanging and non-hanging, ticketing, sizing and dating all clothing as appropriate

Actively ask and promote Gift Aid to all customers

Ensure the quality of stock is of an acceptable standard

Stock Areas

Keep stock areas organised, uncluttered and promote safe working practices.

Ensure no stock is hoarded in the shop, in accordance with Mountbatten procedures

Volunteers

Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities

Promote a happy working environment to increase efficiency and job satisfaction

Assist in the recruitment and training of Volunteers including all Health and Safety

Encourage volunteers to take on key roles and extra responsibility

Communicate any concerns in relation to volunteers to the Retail Area Manager/Volunteer Coordinator

Organise and manage the volunteer's rota, ensuring everyone is aware of their hours of work

Administration and Security

Complete all relevant administration on time in accordance to our policies and procedures

Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate

Bank takings in accordance with Mountbatten procedures

Order consumables/stationary as necessary

Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times

Notify the Retail Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers)

Report immediately any concerns regarding abuse/incidents of unacceptable behavior either by or towards customers, members of the public, employees or volunteers

Liaise with the Retail Area Manager as required to request holiday, report absences and organise cover for the shop

Attend all Shop Manager meetings as required

Provide cover, as requested, at any of the other Mountbatten retail outlet when required.

Health and Safety

Provide a safe environment that protects all employees, volunteers and the public

Comply with all health and safety regulations as per Mountbatten's health and safety policy and procedures

Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Retail Operations Manager when required

In conjunction with the Retail Area Manager set and pursue sales targets and initiatives

Ensure that all shop management and working practices follow Mountbatten policies and procedures

Job Types: Part-time, Permanent

Pay: 14,664.00 per year

Expected hours: 22.5 per week

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme Sick pay
Schedule:

Day shift Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 29/07/2025
Reference ID: VC240