Job Description

Cromwood was established in 2002 as a response to the serious need for social housing in London. We rapidly grew to become one of the leading providers of social housing to local authorities in London and Greater Manchester.

We currently have an opportunity for an organised and efficient

Repairs & Maintenance Coordinator

to join our friendly London team. You will engage with tenants, contractors, and other teams to provide a customer focused response to the delivery of their repair and maintenance needs. Reporting to the Repairs and Maintenance Manager, your role will be to support with the day-to-day activities in response to repairs and maintenance compliance function for our supported housing accommodation. You will use your skills and knowledge to ensure that you schedule all maintenance and repairs effectively, the portfolio is compliant, and all work is carried out in line with Cromwood housing policies and procedures whilst ensuring you work to the KPIs in line with our company service level agreements.

Hours:

Monday - Friday, 9.30am - 5.30pm

Contract type:

Permanent, full time

Place of work:

London, E5 9BQ

Salary:

31,000 per annum

Benefits:

30 days annual leave plus Bank holidays and Jewish holidays, Company pension scheme and wellbeing app (Wisdom) + Therapy/Counselling/Coaching sessions (Health Assured)

Repairs & Maintenance Coordinator main duties include:

Handling telephone enquiries and making outbound calls. Managing the email inbox, coordinating repairs, and communicating with tenants, surveyors, approved contractors, and in-house maintenance operatives. Determining which contractor or builder is most appropriate to undertake the work. Agreeing with the contractor/builder on the price and scope of works required. Managing day-to-day responsive and major repairs. Organising the delivery of void work, such as redecorations and improvements. Maintaining and updating records using property management software, ensuring all correspondence is documented. Assigning defects to Repairs and Maintenance Officers. Monitoring repair levels and outstanding actions on the property management software, chasing updates from external contractors as necessary, and completing jobs within the repair response times.

Requirements for the role:

Previous experience in arranging repairs to tenanted properties A good understanding of Workplace Health & Safety regulations and procedures Competent with all installation, maintenance & repairs Excellent knowledge of the building works and how defects are remedied Good knowledge of the cost of works and experience of negotiating with builders on these (Desirable) Good knowledge of landlord responsibilities for compliance (Desirable) Good record keeping skills Good communicator who can work well with partners and builders Good written and verbal communication skills A collaborative and team-oriented mindset Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Strong organisational and time management skills Problem solving skills Ability to interact with people from a wide range of backgrounds Qualification in construction or experience in carrying out works (Desirable)
To apply, please use information provided in the advert and role profile to let us know why you would be suitable for the role. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy.

If you have not heard from us within 14 days, unfortunately your application has been unsuccessful.

Job Types: Full-time, Permanent

Pay: 31,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Schedule:

Monday to Friday
Application question(s):

Please tell us why you feel you are suitable for this position Please tell us the first part of your postcode
Experience:

arranging repairs to tenanted properties: 1 year (preferred)
Work Location: In person