Job Description

Reservations Assistant

RAD Hotel Group

Cumnock

We are seeking a Reservations Assistant based at our Head Office in Cumnock. The role will be 32-40 hours per week and includes evening and weekend working. Our reservations department is a 7 day per week operation and office hours range from 8am - 9pm Monday to Friday and Saturday to Sunday 9am-5pm.

The RAD Hotel Group are a multi-award winning, ambitious group of hotels in the West of Scotland. At present, the group boasts 8 hotels. Renowned for providing an exceptional customer experience regardless the purpose of a visit, we are looking to expand our team due to continued growth.

What you'll be doing?

Bookings and reservations. Helping to maximise room sales and other associated revenue streams whilst providing all departments with relevant guest information, thereby ensuring the highest level of customer service to our guests, potential guests and colleagues. Recording all bookings accurately and communicating the relevant information to the hotels for each booking. General admin and ensuring accuracy, efficiency and effectiveness with all our bookings.

What we're looking for?

Excellent communication skills, both verbal and written. A professional manner and attention to detail. The ability to sell. A pleasant telephone manner. Exceptional customer service skills.

What we'll offer you?

Competitive rate Discount across all RAD Hotel Group venues Career progression Training and development Birthday Incentive Length of Service Incentive
Job Type: Full-time

Pay: 12.75 per hour

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person