Job Description

Job Overview

In this role, you will be responsible for managing daily client enquiries, including quote requests and reservation handling for ground transportation services. You'll play a key part in delivering a smooth and responsive experience by coordinating bookings, resolving issues, and ensuring all details are accurately managed.

Building realtionships, you'll engage with key personnel across clients and suppliers to fully understand requirements, negotiate effectively, and oversee the complete life cycle of ground transportation programs. Your ability to communicate clearly, stay organised, and adapt to changing needs will be essential to success in this dynamic position.

Main Responsibilites

Reservation management of all areas of ground transportation as required Follow process documents relating to both Events and Platinum enquiries and reservations Assuring the timely and accurate delivery of projects Communicate effectively internally with regular updates to management Process job updates Handle client and supplier queries Job quotations Follow up on missing information to fully complete each booking Handle any special requests for clients Assign appropriate suppliers to reservations and sourcing new suppliers when necessary Record feedback in the system as required Answering correspondence relating to the project Ensure any special instructions, requests or quotes are added to relevant jobs Ensure all costs and quotes are captured on system / working documents Establish and maintain effective working relationships with co-workers, clients and suppliers Maintain supplier relations

Other Responsibilities

Pursue personal development of skills and knowledge necessary for the effective performance of the role, attend training when required Maintain regular and professional attendance, punctuality, personal appearance Any other duties as required by management

Skills Required

Suitable service delivery experience Strong understanding of the need for Quality within the project environment Awareness of internal and external standards of procedures Commercial awareness Must be process driven Good attention to detail Acute analytical, planning and organisational skills Excellent communication and presentation skills with an ability to build strong relationships

Work Pattern

37.5 hour week- covering back shift
*Additional days / hours at peak times & weekends may be required

Job Type: Full-time

Benefits:

Company pension On-site parking
Work Location: In person