Job Description

Job Summary

We are seeking a dedicated and enthusiastic Reservation Center Associate to join our team. This role is pivotal in providing exceptional customer service and support to our guests, ensuring a seamless reservation experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle inquiries efficiently.

Please note, ideal shift pattern will be Friday - Sunday.

Duties

Manage incoming calls and respond to guest inquiries regarding reservations, services, and hotel information. Assist guests in making reservations, modifications, and cancellations with accuracy and attention to detail. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Maintain an organised record of reservations and ensure all data is entered correctly into the system. Collaborate with other departments to ensure guest requests are fulfilled promptly. Uphold high standards of phone etiquette while interacting with guests in a friendly and professional manner. Address any guest concerns or issues with empathy and efficiency, ensuring a positive resolution.

Qualifications

Previous experience in a hotel or hospitality environment is preferred. Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele. Strong phone etiquette skills with the ability to communicate clearly and effectively. A genuine passion for guest services and a commitment to delivering outstanding hospitality experiences. Excellent organisational skills and attention to detail in managing reservations. Ability to work well under pressure while maintaining a positive attitude. Join our team as a Reservations Assistant and contribute to creating memorable experiences for our guests!
Job Type: Part-time

Pay: From 12.00 per hour

Expected hours: 24 per week

Benefits:

Discounted or free food Flexitime On-site parking Store discount
Ability to commute/relocate:

Irvine KA11 4LD: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person