Job Description

Are you looking for your next challenge at St. Anne's Manor we are set in the heart of 25 acres of landscaped gardens and woodland, on the edge of the historic market town of Wokingham and within easy reach of the commuter towns of Bracknell and Reading.

We are looking for a team member with a true passion for hospitality to join us on our exciting new journey to further enhance our guest experience.

What We Want From You:

Flexible team focused individuals who enjoy interacting with others, guests and colleagues whilst providing excellent levels of service.

You'll be a good communicator, with a strong command of the English language, methodical in your work practices and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work,

What will I be doing?

As a Reservations Manager you will ensure targets for revenue and occupancy are maximised by ensuring that all incoming enquiries are converted effectively to meet the business needs, using the agreed Company standards.

Including;

Convert, quickly, enquiries into contracted business Check Previous Day reports: RMY/ Comp Rooms/ Book Outs/ Cancellations; No Shows To be actively involved and participate in the daily detail call daily reporting on the above Build SRP's and packages and communicating any new SRPs to team members Build strong relationships with customers, in order to gain full understanding of their needs and work to serve them effectively Adhere to the events and group yield policy in order to maximize revenue Maximise hotel revenue with conversion and upselling Respond, promptly and positively, to sales inquiries to develop future sales leads Identify sales leads for sales manager to follow up on. Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation. Action any pre arrival requests; utilising Kipsu, leaving traces and maintain clear consistent communication with Front Desk Action Res Checks 1day/3day/ 7 days Provide prompt and efficient service while maintaining the hotels brand standards Create contract and BEO's for all group accommodation bookings Liaise with third party agents i.e. Spa breaks and Holiday Extras for booking queries, new package and SRP details and to communicate black out dates. Extranet checks for all 3rd parties Ensure accuracy of all bookings - standard contracts signed and clear billing details received Collecting and filing of backups on the common drive Overseeing R & L

Desirable & Required:

It would be beneficial if you already have previous ONQ, Delphi and RNI knowledge Previous Hilton experience Previous experience in a similar role - Required.

What You Will Receive From Us:

Competitive Salary Discounted stays, and food and beverage offerings throughout the Michel's & Taylor and Hilton Worldwide estates Free membership of our Manor Health Club (worth 540 per year) Complementary meals on shift Complimentary parking Discounted team member transport when public transport is not available A friendly customer focused team atmosphere A team member referral scheme where you can earn up to 120 per person you refer to join our team 28 days holiday including bank holiday increasing yearly up to a max of 33 days. Team member celebration events throughout the year Training and Development with exciting opportunities to further your career Uniform provision
Job Types: Full-time, Permanent

Benefits:

Canteen Company events Company pension Discounted or free food Employee discount Free parking On-site gym On-site parking Referral programme
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Reference ID: RM/06