ICMI is currently looking for a Reservations & Events Supervisor to maximize hotel's rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The team works 7 days a week (except Christmas Day) between 7.30am and 6.30pm, you would be a permanent member of the team working 5 days out of 7 on a rolling shift pattern.
As it is a busy environment, any successful candidate, should be able to multi task, have excellent communication skills and should be able to work equally well alone or as part of a team. You should be self motivated, with dedication. Experience within the hospitality sector or a supervisory position would be required.
Greets guests over the phone in a friendly, courteous manner, using the hotel and departmental greeting.
Records reservation information accurately.
Has a good knowledge of Scotland.
Records requests for special accommodations and suites.
Maximises guest satisfaction by communicating customer specifications to hotel
Keeps Reservations Manager informed of new group bookings & Business Blocks and manage the final details of room only groups.
Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
To understand the rate structure and current promotions.
Handles all special requests appropriately.
Achieves maximum occupancy and average rate by utilising yield management as directed by the Revenue Manager
Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines
It is an exciting and challenging position that requires great attention to details and passion for 5 start service.
If you feel you are up for a challenge please apply.
Job Type: Full-time
Pay: 30,000.00 per year
Benefits:
Work from home
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Experience:
Hotel: 1 year (required)
Location:
Scotland (Scotland) (required)
Work Location: Remote
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