Job Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Mercure and ibis Styles Paignton are two seafront hotels located side by side on the beautiful English Riviera. With a combined total 282 bedrooms, a modern restaurant and bar, and panoramic views across Torbay, our properties are at the heart of local discovery. From premium dining to casual coastal charm, we take pride in delivering memorable guest experiences that reflect our unique location and vibrant hospitality ethos.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:


Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, Adoption & Shared Parental Leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more!

A DAY IN THE LIFE OF A RESTAURANT & BAR MANAGER AT OUR HOTEL

What you'll be doing...

Lead the day-to-day restaurant and bar operations across both Mercure and ibis Styles, ensuring smooth service delivery, attention to detail, and consistently high standards Inspire, develop and motivate a diverse team across breakfast, lunch, dinner and bar service; ensuring service excellence, product knowledge, and a proactive approach to guest needs Collaborate closely with the kitchen team and hotel leadership to deliver memorable dining experiences, while managing capacity and operational flow effectively Drive revenue opportunities through upselling, promotional activity, and creative input into seasonal menus, local partnerships, and events Monitor guest feedback via GRI, ReviewPro, and internal reports, taking ownership of service recovery and using feedback as a tool for continuous improvement Lead and maintain compliance with food safety, health and safety, licensing, and brand standards, ensuring all SOPs and legal requirements are met Manage department rota, stock control, supplier ordering, team training, and performance management, aligning with financial targets and labour budgets Champion a culture of warmth, efficiency, and pride--leading from the front, especially during peak trading times and key service periods

What we need from you:

A minimum of 2 years' experience in food & beverage leadership within a hotel or high-volume restaurant/bar environment Proven experience in managing and developing teams, ideally across multiple outlets or shifts Strong understanding of food safety legislation, allergen management, and service excellence principles Commercial awareness and ability to meet targets, control costs, and drive revenue growth through innovation and attention to detail Hands-on, energetic and guest-focused with a can-do attitude and passion for hospitality Confident in using systems such as POS, stock management platforms and Microsoft Office Flexibility to work shifts including weekends and bank holidays as per business needs

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.


INDHOTEL