Job Description

We are currently expanding our team and looking for Charlie's Restaurant Waiters and Waitresses to join the Food & Beverage team at SCHLOSS Roxburghe Hotel. This is a

permanent, full-time position,

working evening shifts. You

must be over 18 years old

for this position and available to work evenings and weekends.

We offer a

competitive salary of 12.50 per hour plus gratuities

and excellent employee benefits

.
Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.*

Experience in restaurants or similar hospitality environments is desirable but not essential as

full training will be provided.

Your Key Responsibilities:

Provide an excellent food and beverage service and experience for our guests across the hotel's food and beverage outlets Deliver a memorable service experience to the highest standards with a warm and personal touch You will engage and interact with our guests creating magical and memorable moments during their time at SCHLOSS Roxburghe Ensure that your guests orders are taken and executed in a timely manner Take ownership of any F&B guest request which comes your way seeing it through until completion You will assist in ensuring that all tables are set and ready for welcoming guests at all times Have good knowledge of the different menus and options available to our guests Assist guests regarding menu choices in an informative and enthusiastic way Boost revenue through upselling and cross-selling across different hotel departments Follow all safety standards and policies when handling food and beverage

Your Knowledge & Capabilities:

Ability to work well under pressure in a fast paced and changing environment. You are empathetic with excellent communication skills. You have a passion for the food and drink industry and delivering excellent guest service. Ability to remain calm and courteous at all times. Able to work collaboratively as part of a team. Flexibility to work in rotating shifts including evenings and weekends.

Proven Experience/Qualifications:

Previous experience within the hospitality industry preferred. You must be over 18 years of age. All applicants must have right to work in the UK.

Your Employee Benefits:

Share of gratuities on a pro-rata basis

30 days paid holiday after 1 year of service

50% discount on food & beverage for Employee and up to 4 guests

30% discount in our Pro Shop

Free meals whilst on shift

Free golf membership

Free on-site parking

Recommend a friend scheme

Quarterly recognition programme

Employee and Family rates and discounts in Hyatt hotel upon availability

Employee discounts at our 12.18 Hotel Collection

Access to exclusive perks, offers, and discounts on our colleague platform

LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most

Access to wellbeing articles, podcasts, tools and resources

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking Referral programme
Ability to commute/relocate:

Heiton, TD5 8JZ: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person