Job Description

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. As the world's leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

About the Role

At Harrods, the Retail Manager is critical to the delivery of the unparalleled luxury experience that our business is renowned for. Being the front-line face of the leadership team, the Retail Manager is skilled at building high performing teams and delivering effective performance coaching. This is achieved through high levels of visible leadership on the floor, an ongoing focus on the Harrods Standard, and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback.



We're looking to you to focus on delivering the people, customer and commercial results, whilst continuously striving to make the impossible possible for our customers.

About You

You will be an exceptional people leader who is passionate about nurturing talent and fostering true performance excellence. With a genuine interest in luxury, you lead your teams in providing a world-class service experience as well as spotting training needs to build sales opportunities. You are an innovative thinker, with the ability to utilise data to identify trends and influence strong commercial decisions.



It's that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards.

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people's unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.



In return you'll enjoy a package that includes, eligibility for a competitive bonus, 25 days' holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.



While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.



If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods