Job Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.


The Revenues Service is a large team of more than 60 people working together to collect 340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.


Our team is uniquely placed within the council as we interact with every one of Coventry's 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don't pay, applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and supports those who can't pay and helps some of our most vulnerable residents find a way out of debt.


What is the job role?

If you're an effective communicator, have good computer skills, organised and enjoy helping people, this could be an ideal job for you.


As a Revenues Officer based within our Revenues and Benefits service, you will deal with a wide range of Business Rates customers. You will also deal with internal departments.


You will deal with customers over the telephone and by email, so you will need to have excellent customer service skills, a clear and friendly telephone voice, and be able to work well in a team. You will update customers' accounts.

Whilst our positions are open to all applicants, we are unable to offer visa sponsorship for this role; therefore, all applicants must have the Right to Work in the UK. If you are on a limited visa, you must have a minimum of two years remaining.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).


Who are we looking for?

To help improve our customer experience further, we are looking for a proactive and service-focused Officer to join our busy and fast-paced team.


Don't worry if you don't have any experience in Revenues, as when you start you will take part in our in-house training. Training will usually cover service standards, system knowledge, legislation, and corporate processes.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include experience and involvement of the following:

Customer service skills Analytical approach and organisational skills Knowledge and application of computer packages E.G. Word / Excel /Outlook etc.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

- As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.


If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.


Interview dates: 5 & 6 August 2025


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.



At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.


To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.


If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.


Our Values are:


Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. * Value and respect: We put diversity and inclusion at the heart of all we do.