Job Description

Overview

An excellent opportunity to be part of the Steve Willis Training Team, as part of our short course administrative team at our Burgess Hill centre. The Administration team are responsible for ensuring the end-to-end quality of the customer experience on the short course side of the business, qualifications /certification, compliance / regulation and billing. Working to our published service standards providing excellent Customer Service to our internal and external customers. In addition to administration the role involves working closely with the sales team supporting them following up on enquiries and administrative tasks.

Responsibilities

Candidate Pack Processing, to include but not limited to: liaising with candidates/companies for outstanding documentation, preparing candidate packs ready for submission to the certification bodies, processing results and certificates to the candidates and companies, archive paperwork, maintaining office records and the CRM for clarity. Work well as part of a team while managing and prioritising own workload to ensure that tasks are completed in a timely manner and meeting business standards of service To take a proactive part in the smooth running of the office and addressing any issues or problems with the support of your team and line manager Inputting, updating and maintaining company CRM database to ensure customer data, communication records and contact information are recorded accurately. Training Course Preparation, to include but not limited to: completion of course registers, classroom checks, invigilation support, course revision handouts for candidates and trainer, candidate assessment packs, booking of examinations and assessments. Call Handling - Answer and address incoming enquires from our customers. Providing and maintaining high level of Customer Service across all areas of the business Following up on sales enquiries, talking to customers and making bookings.

Requirements

Proven experience in a sales administration or similar administrative role. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is essential. . Strong communication skills in English, both written and verbal. Excellent organisational skills with the ability to manage multiple tasks effectively. y. A customer-focused attitude with a commitment to delivering high-quality service. If you are an enthusiastic individual looking to contribute to a thriving sales environment while developing your career in administration, we encourage you to apply for this exciting opportunity as a Sales Administrator.
Job Type: Full-time

Pay: 26,800.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person