Job Description

All Locations
Fareham
All Departments
Business Apprenticeship
Advertising Salary
11,778 (30 hours) to 15,704 (40 hours) / Mon - Thu 8.15am - 4.45pm; Fri 8.30am - 4pm
Vacancy Type
Permanent

Step into a pivotal role at Eurofyre as a Sales Administrator Apprentice, where you'll be the backbone of the sales and dispatch operations. From managing customer orders to supporting client communications, you'll gain hands-on experience in a dynamic, team-oriented environment. If you're organised, detail-focused, and eager to kickstart a career in business administration, this is your opportunity to grow within a global leader in fire detection solutions, while gaining a qualification and making a real impact from day one.

Training to be provided:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

The Sales Administrator Apprentice will be responsible for the following duties:

Sales Support
Assist the sales team with processing customer orders, preparing quotes, and managing sales enquiries Respond promptly to customer requests, providing accurate information and resolving issues to support the sales cycle

Customer Support & Communication
Be the initial point of contact for new and existing customers via phone or email Develop and maintain strong relationships with clients to encourage repeat business and referrals

Dispatch Team Support
Collaborate with the dispatch team to ensure accurate and timely order packing, facilitating prompt delivery to customers Assist with the receipt and processing of incoming goods, ensuring supplier deliveries are efficiently checked, recorded, and stocked in a timely manner

CRM Management
Perform administrative duties such as maintaining customer records, updating CRM tools, and ensuring the seamless coordination of sales operations

Returns Support
Provide administrative support such as issuing Returns Merchandise Authorisation (RMA) documentation to the customers, updating information on the RMA Tracker and chasing customers and suppliers for updates on the RMAs progresses

What are the career prospects at Eurofyre limited?

After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.

Essential Skills:

It is essential that the Sales Administrator Apprentice has the following skills and personal qualities:
Strong multitasking & time management Great communication skills Customer service & problem solving CRM & software proficiency Team collaboration High attention to detail Goal-oriented & career driven * GCSEs in maths and English with at least a grade C/4