Job Description

Vacancy Name

Sales Administrator (Part-Time 15 hrs)

Employment Type

Permanent

Country

United Kingdom

Location

Liverpool

Business Area

Commercial

Workplace Type

Hybrid

About Princes

The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Job Purpose

To support GSM in the day to day management of administration & business reporting.

To support the (Senior) National Account Manager in the day to day management of key accounts to enable the annual turnover and profit growth targets to be achieved.



To develop direct customer contacts through effective networking and strong communication skills in order to raise the profile of Princes within our customer base

Dimensions

Internal contacts - General Sales Manager, Account Mangers, Profit responsible buyers and marketing, customer services, stock control, forecasting, demand planning, technical, buying and sales admin



External contacts - Buyers, customer base, supply chains, promotions team and admin support.

Principal Responsibilities

Manage the administration of the promotional programme for all key accounts, ensuring that all internal documentation is completed and that customers are provided with relevant promotional details and volume targets



Timely & accurate management of customer contract balances



Provide the forecast team with promotional volumes for all activity, and complete post promotional evaluation to help improve forecast accuracy



Ensure promotional pricing is input accurately and that the price file is kept up to date to avoid pricing and invoice queries



Liaise direct with the customer order process team to monitor orders and flag up volume issues where jointly agreed promotional targets are not being met. Highlight issue to the (Senior) National Account Manager.



Collate market data in conjunction with Marketing and extract Product Information from the central data base for the (Senior) National Account Manager to ensure Princes are recognised as experts in the categories in which we operate and that accurate product information is supplied to our customers



Work with the (Senior) National Account Manager in order to produce high quality presentation material for the (Senior) National Account Manager to use with customers

Provide administrative assistance to the (Senior) National Account Manager to include inputting data within the SAP system.



Accompany the (Senior) National Account Manager on key customer calls to play an active role in the presentation of specific data for which they are responsible such as promotional planning and performance



Develop breadth of contact within the customer base with direct contacts such as Buying Assistant, Logistics team and Order Processing team in order to improve our knowledge of our customer's business and use this to position ourselves more effectively with the decision makers within our customer base



Answer written, telephone and email queries from customers such as on range, availability, pricing, delivery, new products



Produce internal weekly/monthly reports in conjunction with the (Senior) National Account Manager including Board Reports, un-forecast business updates, weekly account reports, Account Planning minutes and Business Plan updates, contact matrix and contact reports following customer-facing meetings.

Role Requirements

Knowledge. Skills & Experience

Graduate calibre (preferably with a business based degree or equivalent)

Excellent Customer Service skills

Excellent IT skills (Knowledge of Microsoft Word, Excel and Powerpoint essential)

Good communication skills

Good planning & organising skills and ability to prioritise

Ability to work within a team as well as on own initiative

Proven ability to meet high demands and changing priorities

Excellent analytical skills

Attention to detail

Presentation skills is preferable

Negotiating skills are preferable

Knowledge of Princes Sales processes/documents is preferable

A good understanding of SAP would be an advantage

Benefits:

25 Days Annual Leave plus Birthday off

14.5% Pension - 5% employee opt in / 9.5% employer

Flexible Holiday Option - Buy 5 Additional Days

Enhanced Family Friendly & Carers Policies

Critical Illness Cover

Learning & Development Opportunities



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