Job Description

We are seeking an enthusiastic, and self-motivated individual eager to use their existing skills to enhance the company's current customer service and drive sales, as our customers first point of contact.

Lanka Kade is a small family run business established in 1994 based in Market Harborough, south Leicestershire, on the borders of Northamptonshire and Warwickshire. Our modern headquarters incorporate a large office, showroom and 10,000 sq. ft warehouse. Passionate about ethical and sustainable trade, Lanka Kade specialises in the design, manufacture and wholesale of quality wooden toys suitable for children aged from birth to 8 years.

Responsibilities:

Order management:

Manage and process customer orders, and enquiries

Customer communications:

Make proactive sales calls to existing and prospective accounts, respond to inbound telephone enquiries

Credit control:

Monitor and maintain customer accounts, and process credit applications

Customer service:

includes aftersales

Account maintenance:

update and maintain accurate customer records

The successful candidate is:

Motivated to make a positive impact

Organised and proactive

Telephone confidence for customer contact and sales calls

A strong written communicator

Accurate with an eye for detail

A committed team player with ability to work alone

Positive when problem solving with a can-do attitude

Willingness to learn new skills and take on responsibilities

Preferred Experience

(not essential as training can be provided)

Customer service or sales background

Fair trade, sustainability or ecommerce knowledge

Account management experience

Understanding of toys and early years development

Sage Line 50 accounting software experience

Knowledge of exporting goods

Able to set and work to deadlines

Pay: 12.21 to 14.50 per hour (depending on skills and experience)

Hours: Full time, 37.5 hours per week. (9am to 5pm Monday to Friday)

Location: Office based - remote working not considered

Holiday:

28 days including bank holidays

Benefits:

Free onsite parking, staff discount scheme

This is an exciting opportunity to develop skills, take on new challenges and be a valued member of a small team whilst developing areas of specialism and individual responsibilities.

You will be required to attend major national and international events which will involve weekend working and unsociable hours. Future opportunities include visiting Sri Lanka and meeting our artisan groups.

How to apply

Email: Jason@lankakade.co.uk
Submit CV with covering letter detailing motivations, relevant skills, interest in this role and potential contributions to our team. Applications without covering letters will not be considered.

Job Types: Full-time, Permanent

Pay: 12.21-14.50 per hour

Expected hours: No less than 37.50 per week

Benefits:

Employee discount Free parking On-site parking
Work Location: In person