Job Description

About us

We are an independently-owned importer and distributor of highest quality housewares brands. When partnering with brands, we value great design, aspiration and a commitment to offer world-beating products and customer service to retailers, distributors, home cooks and foodies!

Enthusiasm, drive and determination are a core focus for the team here, seeking new opportunities and building the strongest relationships with our customer base to ensure satisfaction at all times.

Our work environment includes:

Office and Warehouse setting
We are looking for an outgoing and responsible individual to join our internal team as a Sales and Customer Service Executive. The ideal candidate will have demonstrable experience of providing excellent customer service, problem solving and communication skills, as well as a strong sense of responsibility to meet both internal and external deadlines. The successful candidate will be responsible for answering customer calls, data processing, providing advice and assistance to both customers and colleagues, as well as maintaining high levels of customer care.

Job and Duties

Responsible for ensuring that orders placed travel quickly and smoothly through our internal systems, ready for picking and packing by our logistics team Communicates with customers via telephone and email to assist with their enquiries Communicates brand and product knowledge to customers in an easy-to-understand way Helps customers struggling to use/understand products they have purchased Resolves customer complaints in a positive way for both the customer and for Haus wherever possible, mediating and reporting to Sales Manager where necessary Provides mentorship, guidance, cover and assistance for fellow Sales Administrator colleagues Keeps the Sales Manager informed of their progress through regular catch-ups and reviews Maintains professional knowledge by attending brand and product training sessions

Administrator/Customer Service Skills And Qualifications

Essential skills -

2 Years Experience in a Customer Service and/or Administration role (both B2B and B2C) 5 x GCSEs (Grade C/Grade 4 or above) Good command of written and spoken English Experience with Microsoft Office Experience working in the housewares industry Organisation Positive outlook
Job Type: Full-time

Pay: 23,000.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person