Job Description

Pennine Flooring Supplies Limited is growing rapidly, and we are looking for 2 motivated and focused individuals to join our Carlisle Branch. The successful candidates will be responsible for building strong customer relationships and achieve the highest level of professionalism while providing the excellent customer experience.

Key Responsibilities for the role include:

Assisting Customers with product enquiries.

Providing customers with product information such as colours, sizes, finishes, and other specifications.

Preparing quotations using standard price lists and basic discounts.

Ensuring sufficient customer follow ups are completed via phone or emails.

Recording of all customer details, site information and site contacts.

Updating sales orders as and when necessary.

Coordinating with warehouse staff and suppliers to check stock availability.

Assisting with order processing and confirmations.

Performing general office administration duties.

Answering phone calls and emails while directing enquiries appropriately.

Maintaining an organised filling system and workload.

Entering sales orders, invoices and delivery details correctly.

Maintaining samples and showroom displays.

Ordering and maintaining office and showroom supplies.

Ensuring documentation is completed and filled away appropriately.

Assisting in resolving customer issues and problems (delivery timings, product availability).

Escalating technical or pricing issues to senior management and staff.

Supporting after-sales processes.

Being the first point of contact for customers over the phone, via email, or face to face on our trade counter.

Recording financial transactions (receipts, invoices, payments).

Maintaining accurate financial records and filling documents.

Ensuring compliance with company policies and basic financial regulations.

Assisting with planning and scheduling deliveries and collections.

Preparing and processing transport documents (delivery tickets, collection notes).

Tracking deliveries and updating deliveries status.

Coordinating with drivers, warehouses and external transport providers.

Handling basic customer and supplier queries related to deliveries and collections.

Ensuring compliance with basic health, safety and transport regulations and guidance.

Skills and Behaviour Expectations

Understanding of flooring products is not essential as full product and system training is provided.

Professional communication and customer service skills.

A high level of attention to detail, organization and time-management.

A willingness to learn the industry terminology and processes.

A great ability to follow instructions and company procedures.

A good ability to work as a team and problem solve.

Monday to Friday 8am to 5pm

31 days holiday including bank holidays

1-hour unpaid dinner

full close down over Christmas and New Year

Final deadline for applications is Friday 30th January 2026

All CVs to be sent to amy.little@pennineflooring.com

Job Types: Full-time, Permanent

Pay: From 12.22 per hour

Expected hours: 40 per week

Benefits:

Bereavement leave Casual dress Company pension Employee discount Free parking On-site parking Store discount Transport links
Work Location: In person