Job Description

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a 110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 480 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,350 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

The position of Senior Sales and Office Administrator is an office-based role, at the FluidOne Brighton branch, which operations as a local IT provider and MSP for the southeast of England.

Responsibilities include managing sales enquiries, preparing quotes, coordinating with technical teams, maintaining accurate records, and handling general administrative tasks to keep the office running efficiently. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to prioritise in a fast-paced environment. This is a fantastic opportunity to contribute to a growing business and play a key role in delivering outstanding service to our clients.

The responsibilities may develop to include/overlap with other branches of FluidOne IT, as the business integrates systems and processes.

Role Responsibilities:

Sales Administration:

Produce accurate sales quotations for customers in a timely manner.

Process customer sales orders and ensure all details are correct.

Respond to and follow up on sales enquiries via email and telephone.

Prepare and manage renewal quotations for ongoing services and contracts.

Billing and Financial Management:

Manage Office 365 billing and subscriptions for customers.

Handle Azure billing and ensure accurate invoicing.

Prepare and process sales invoices and manage customer billing cycles.

Procurement and Supplier Liaison:

Purchase hardware and software from approved suppliers.

Order broadband, leased lines, and web hosting services as required.

Maintain commercial relationships with manufacturers and suppliers to secure best terms.

Contract and Domain Management:

Manage contract renewals to ensure continuity of service.

Handle domain renewals and maintain accurate records.

Register support packs and ensure customers receive appropriate coverage.

Office and Stock Management:

Answer incoming telephone calls and direct them appropriately.

Manage goods-in processes, stock control, and organise courier collections and deliveries.

Cover colleagues' duties during holiday periods to maintain service levels.

Collaboration and Development:

Liaise with other departments and attend meetings to support business development.

Attend training sessions to develop relevant knowledge and skills for the role.

Top of Form

Role Requirements (Desirable):

Previous experience in both sales support and customer-facing roles within an IT MSP. Familiarity with CRM and sales tools. Knowledge of IT services such as cloud, security, and managed services.

Benefits after probationary period:

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Discount platform

Pension contribution - 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job Types: Full-time, Permanent

Pay: 32,000.00-34,000.00 per year

Benefits:

Company pension
Work Location: In person