Job Description

Sales and Operations Executive

Made Uncommon - South Queensferry Office

25,000/annum

Permanent - Office-based only (Monday to Friday, 9am-5pm)

About Us

Made Uncommon

is a group of bold, independent chocolate brands with a shared mission: to make things differently. Based in South Queensferry, our group includes

COCO Chocolatier, Love Cocoa, H!P Chocolate, UP-UP, Otherly, and Seed & Bean,

each with its own distinctive story, design, and product focus. We supply retailers across the UK and internationally, and we're growing fast.

We're a small, hands-on team building something big. We care about creativity, transparency, and doing the work properly. We don't outsource everything -- we roll up our sleeves and get stuck in. If that sounds like your kind of environment, read on.

About the Role

This is a hybrid role that combines

administration, logistics, basic account management

, and

trade show coordination

. You'll be based at our South Queensferry office, working Monday to Friday, 9am to 5pm (37.5 hours/week). You'll also be expected to travel to trade shows and events -- sometimes supported by the team, sometimes solo, so confidence, initiative, and attention to detail are essential.

This is not a sales rep job, but it is a key part of our commercial and operations team. You'll help us stay organised, get things done, and present our brands professionally to the outside world.

Key Responsibilities

Operations & Admin:

Respond to customer service emails and B2B/DTC enquiries Use systems like Unleashed and Xero to process orders and manage stock Create and maintain spreadsheets, trackers, and internal documents Prepare invoices, purchase orders, shipping and customs paperwork Book couriers and coordinate dispatches Manage incoming samples, stock, and general office admin Provide admin support to the wider team (sales, product, ops, marketing) Pitch in wherever needed - everyone does

Sales Support, Pricing & Account Management:

Create costings, quotes and pricing for bespoke or corporate orders Understand and calculate basic gross margins and cost of goods sold Work with our Head of Sales to manage key B2B accounts, especially repeat and wholesale customers Track and support incoming leads, helping move them through the pipeline Handle post-order follow-up and issue resolution for managed accounts

Trade Shows & Brand Representation:

Book flights, accommodation, samples, and equipment for trade shows Attend shows and present our brands confidently and professionally Represent the business to customers, buyers, and distributors at events Take the lead on event set-up, travel, and logistics -- including solo shows

What We're Looking For

Strong admin experience in an operational, sales support, or logistics role Commercially sharp , able to handle numbers, costings, and pricing with confidence Organised, self-motivated, and able to manage your own time Confident communicator with good writing skills and professional presence Experience using tools like Excel, Xero, Unleashed, or similar (preferred) Willingness to travel occasionally and work some weekends for events Calm under pressure and able to troubleshoot on the go Team player with a "no task too small" attitude Practical, proactive, and solutions-focused

Details

25k/annum 37.5 hours per week (Monday to Friday, 9am to 5pm) Permanent contract Office-based only (South Queensferry) Some weekend work required for trade shows and events

Perks

Staff discount and regular chocolate samples Free on-site parking Exposure to international trade shows and brand activations Fast-paced and creative team environment Growth potential as the company scales
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Application question(s):

Can you confidently calculate basic profit margins and costings for customer quotes or orders?
(e.g. if given cost of goods and a target margin, can you work out the correct selling price?)

Are you comfortable travelling solo to attend trade shows, sometimes involving overnight stays or weekends? Which of the following systems have you used in a previous job? Excel ERP systems (e.g. Unleashed, NetSuite) Accounting software (e.g. Xero, QuickBooks) Courier/logistics portals (e.g. DPD, DHL, FedEx) CRM or customer service platforms (e.g. HubSpot, Zendesk) None of the above
Work Location: In person