Job Description

Overview

Full time, 39 hours per week. We are seeking a highly organised and detail-oriented Sales Order Administrator to join our team. The successful candidate will be responsible for managing customer orders efficiently, ensuring accuracy, and providing excellent support to our sales and logistics departments. This role offers an opportunity to work in a dynamic and fast-paced environment where attention to detail and strong communication skills are essential. The ideal applicant will possess good organisational abilities, proficiency in office software, and a proactive approach to problem-solving.

Responsibilities

Process customer orders accurately and promptly using our order management system Liaise with sales teams to confirm order details and delivery requirements Monitor order status and update customers on progress or delays and liaising with third party warehouses Process daily invoicing, ensuring accuracy Coordinate with warehouse and logistics teams to ensure timely dispatch of goods Maintain comprehensive records of all transactions and correspondence Resolve any discrepancies or issues related to orders efficiently and professionally. Assist in preparing reports related to order processing metrics Support the team with administrative duties as required, including data entry and filing

Requirements

Proven experience in order administration, customer service, or a similar administrative role Excellent organisational skills with the ability to prioritise tasks effectively Strong communication skills, both written and verbal Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with order management software Experience with ERP systems, such as Netsuit and SAP advantageous Ability to work independently as well as part of a team Attention to detail and accuracy in data entry and record keeping Ability to handle multiple tasks simultaneously within tight deadlines A proactive attitude with problem-solving capabilities Must have a hands on approach in a busy, fast-paced environment.
This position is ideal for individuals seeking a structured role within a professional environment that values organisation, efficiency, and excellent customer support.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Dartford DA1: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 5 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person