Job Description

Based in Twickenham
Full time office-based permanent role
Salary 27,000 per annum
Monday to Friday 8.30am to 5pm
We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a talented and proactive individual with excellent communication skills and a high degree of accuracy and attention to detail to join a small team of highly motivated and dedicated individuals.
Key responsibilities: -
This is a varied role. The purpose of the role is to provide administrative support to the sales team and to the purchasing team.

• To accurately process customer orders on to central computer system and print order details for our warehouse to pack and despatch
• To provide prompt and accurate service to customers to ensure optimum satisfaction
• To provide ongoing support to Area Sales Managers (ASM), as required
• To work as part of a team, being flexible and offering support within the team
• To gain a good working knowledge of product ranges to enable efficiency in role
• To accurately interpret data from a range of sources
• Talking to customers and taking orders over the phone and performing stock checks
• Processing orders received by phone, email or via the Area Sales Managers (ASM)
• Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
• Entering daily delivery schedules onto carrier's website
• Liaising with carrier to resolve delivery difficulties and disputes
• Assessing viability and potential issues of site deliveries
• Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
• Allocation of new stock received to back orders and notification of customers
• Accurately input data to HM Customs portal
• Assist Purchasing team with reports and ad hoc tasks as required
• Running purchasing reports as required
• Ability to organise and prioritise workload across both roles as necessary
• Accuracy of orders processed and attention to detail
• Ability to follow through task from start to conclusion
• Positive attitude and willingness to offer support.

Person Specification: -

• Attention to detail and accuracy
• Excellent telephone manner and understanding of good Customer Service
• Team player with can do, positive and flexible
• Calm, confident manner and patience
• IT Savvy - MS Office skills particularly excel and Knowledge of CRM systems
• Fast accurate data entry skills
• Attention to detail and accuracy
• High degree of integrity and confidentiality
• Ability to pick things up quickly

Skills Required