Job Description

About the role
Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds
Hours: 15 Hours 2 days worked over 7 including Sundays and Bank Holidays
Join our team as a Sales Assistant and make a difference!
Do you want a job where you can help others and have a positive impact on your community? Then we've got the perfect role for you.
Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. Every item sold in our shops or donated to us helps fund the compassionate end-of-life care we provide. With 15 retail shops across North Derbyshire, a dedicated Furniture Store, Donation Centre, two bustling Clearance Shops, and two welcoming Coffee Shops, our retail presence continues to grow. We also operate two successful eBay platforms - one for clothing and one for general goods - alongside a fully online furniture shop. Our shops not only raise vital funds, but also create social value by offering volunteering opportunities, affordable goods, and a welcoming space for people in our local communities. It's a dynamic, fast-paced operation that's making a real difference every day!
As a Retail Sales Assistant, you'll support the Retail Manager and wider team in the day-to-day running of our Claycross Shop. Your responsibilities will include overseeing staff, managing stock, preparing and merchandising products, and supporting the recruitment, training, and development of volunteers.
Key responsibilities:

• To ensure that the high standard of service to customers that is expected by the Ashgate Hospice shops is always maintained.

• To actively support, any fundraising promotions as directed by Ashgate Hospice or your Manager

• To implement any promotion in the shop as directed.

• To support the training, development and motivation of a team of staff and volunteers.

For the full details, you can read the attached job description or give the recruiting manager a call for an informal chat. (it may be possible to arrange a visit to the shop).
What you'll bring:
Here's what we're looking for:

• You will be an integral part of the Retail Team at Claycross, you will be responsible for ensuring the shop is safe, clean and well presented, making sure our customers have a great experience.
• You will have excellent customer service skills, with the ability to adapt to different customer challenges.
• You will have the ability to multitask and manage conflicting priorities and targets.
• You will have knowledge of cash handling / banking protocol
• You will have experience of being a Key holder

About Ashgate:
Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.
We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.
We're more than a care provider. We're a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.
Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.
We strive to create a workplace that's happy, safe, and supportive - and our team seems to agree! In fact, 86% of staff would recommend Ashgate Hospice as an employer.
We know how important wellbeing and work-life balance are, which is why we're open to flexible work arrangements, including job-sharing.
As part of our team, you'll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we'll support you every step of the way.
Want to know more about what it's like to work with us? Visit our , check out our social media channels, or listen to our podcast, . It's a great way to get a sense of the Ashgate team and the difference we make.
Benefits of joining us
At Ashgate, we take care of the people who take care of others. Here are some of the :

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests.
• Free access to Westfield Rewards, with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite cafe at our Old Brampton site, available to all staff
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?
To learn more about the role, please contact Michelle Williams via email
You can arrange to visit the Clay Cross shop to see what it would be like to work with us.
Please note: Applications must be submitted via the 'Apply Now' button on our website. Applications sent directly to HR or the recruiting manager will not be accepted.
Proposed interview date: TBC
Additional information:

• If you're successful, you'll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider, we prioritise the safety of our patients, staff, and visitors. That's why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jab--unless there's a compelling reason not too
• If you need any help with the recruitment process, our HR team is here to assist. You can reach them at

or call 01246 568 801.
Additional support for candidates

• We're committed to ensuring our recruitment process is inclusive, fair, and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting commitment: In line with our commitment to

, we guarantee to shortlist any disabled candidate who meets the essential criteria for the role. * Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.
Accessibility resources:

• If you need assistance completing your online application, you can contact the Disability Employment Service/Youth Employment Service by emailing

. * We encourage you to complete and share your
. This helps us understand any adjustments or support you might need. Even if you choose not to share it, the passport can be a valuable tool for your own benefit. * You can also access support through the
. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage
For further guidance or information, these resources may also be helpful:
, Chesterfield Office: Call 0124 695 6275 , Derbyshire County Council
If you have any questions about adjustments or the recruitment process, please contact our HR team at or call 01246 568 801.
Ashgate Hospicecare is a charity (no. 700636) that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire.
Our vision is that everyone in North Derbyshire with a life-limiting illness, and the people important to them, can make the most of every moment together and that they can die with dignity and comfort.

Skills Required