Job Description

Polhill Garden Centre is a family-owned business with nearly 60 years of history and a deep-rooted passion for the gardening sector. Guided by our core values, we remain committed to delivering high-quality customer service, fostering growth, sharing a passion for our work, and supporting each other like family.

At Polhill, we are always on the lookout for talented individuals who are motivated, friendly, and hardworking. If this sounds like you, Polhill could be the perfect place to grow your career!

We are seeking an organised individual to join our Outdoor Living / Seasonal department (incorporating Furniture, BBQ and Christmas). This role combines retail with administrative support, including the overseeing of after-sales queries, warranty claims, and the coordination of replacement parts .

The successful candidate will divide their time between the shopfloor and office-based tasks, offering a balanced and varied working routine. The position requires strong interpersonal skills, attention to detail, and the ability to liaise effectively with both customers and suppliers. If you're a friendly and enthusiastic individual looking to be part of a supportive team, we could be the perfect fit!

Days and hours of work

This is a 4 weekday, plus alternate weekend role. The working hours are:

Monday to Saturday: 8.00am to 5.00pm Sunday: 9:45am to 5:00am

Responsibilities

Customer Engagement and Standards

Deliver outstanding customer service to ensure a positive shopping experience. Provide expert, friendly assistance to customers on the shopfloor regarding our extensive range of outdoor furniture, BBQs, and seasonal products. Support the sales process by guiding customers through product selection, customisation options, and high-value purchases, ensuring their needs are fully understood and met. Respond to in-store and telephone enquiries ensuring each interaction is helpful, courteous, and solution-focused. Process sales transactions. Merchandise stock to attract customer attention. Conduct regular checks of shopfloor standards to ensure a clean, tidy, and visually appealing environment at all times.

Administrative and Aftercare Duties

Manage post-sale customer care, including warranty claims, service concerns, and aftercare enquiries. Coordinate the sourcing and delivery of replacement parts, ensuring customers are kept informed throughout. Liaise with suppliers to resolve product-related issues. Maintain accurate and detailed records of all communications, resolutions, and product issues. Serve as a point of contact between suppliers and customers for outdoor living products, playing a key role in protecting our reputation and ensuring high levels of customer satisfaction.

The ideal candidate will possess

Previous experience in a customer service, retail or administrative role Strong communication skills with a professional and approachable manner The ability to manage multiple tasks efficiently and maintain attention to detail A willingness to develop a sound understanding of the product range Enthusiasm, energy, and self-motivation with a positive attitude. Flexibility, adaptability, and be a collaborative team player.

In return we offer

Generous staff discounts of up to 25% off products in store Perkbox flexible benefits Free on-site parking Pension scheme Employee Assistance Programme
Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Ability to commute/relocate:

Sevenoaks TN14 7AD: reliably commute or plan to relocate before starting work (required)
Experience:

Administration: 1 year (preferred) Sales: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person