Job Description

Be part of our legacy that blends tradition, innovation and excellence at Laings.

A long-standing symbol of quality, trust and timeless design, Laings has continued to invest in its future. With seven showrooms, we are proudly one of the largest independent family-owned fine jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted heritage that anchors our Laings story.

We are a family, a legacy and a community of passionate professionals that collaborate and contribute to each of our positions a wide range of skills and experience to everything we do. We offer supportive and inspiring environments, where expertise and personal connections flourish.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to leadership professionals.

About You:

Whilst you need not have prior experience in fine jewellery sales to join our Glasgow Showroom team, an enthusiasm for our products is highly advantageous along with your keenness to deliver high-end client journeys are essential. We value warm, engaging personalities and individuals looking to develop and succeed within one of the most trusted family-owned brands in the UK. If you thrive in customer facing environments and want to be a part of creating cherished moments, we can offer you an ideal career pathway. Our Glasgow Showroom team colleagues assist across 37.5 hours per week, 5 days out of 7.

What awaits you?

Engage with our esteemed customers, providing them with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests. You will create exceptional client experiences, with a discerning eye for fine jewellery and drive to achieve measurable success, you'll thrive in a team that values artistry, creativity, and connection. Convey passion and strive to ensure our customers receive the highest level of service. Develop in-depth knowledge and understanding of our products and our brand. Cultivate strong, everlasting relationships. Attract new customers by responding to inbound lead enquiries, to qualify the jewellery needs of prospective customers. Maintain an immaculate and inviting Showroom environment, ensuring an excellent presentation of our collections and showroom. Showcase your entrepreneurial flair, aim to achieve team sales targets in line with store figures, being ever mindful of personal objectives. Communicate to a high standard with colleagues and share any insights or feedback from the sales process. Follow up with customers following their purchase for after-care queries or concerns. Ensure personal responsibility for stock handling and product counts.

Attributes and Experience

A positive nature and passion for diamonds and fine jewellery. Entrepreneurial spirit with a drive to create business opportunities. An ability to quickly build trust and rapport with clients and our Laings team colleagues. A strong customer focus and attention to detail. Ability to maintain excellent standards of personal presentation and in-store behaviour appropriate to our Laings way of working values. Able to work both as part of a team and by using your own initiative.

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person's professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us and shine as we go forwards, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.

Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Enhanced maternity leave Free flu jabs Gym membership Health & wellbeing programme Life insurance Referral programme Sick pay Store discount
Experience:

luxury retail: 1 year (required)
Work Location: In person