Job Description

Are you a highly organised individual with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? If so, we'd love to hear from you!
At LiveWest, we believe in creating a home for everyone. As a Coordinator - Sales, you'll play a key role in supporting our Sales and Marketing teams, ensuring smooth processes and exceptional service for our customers.
Key Responsibilities:

• Good level of knowledge and experience of MS office and CRM database systems.
• Be the first point of contact for New-build, Resales, and Staircasing enquiries.
• Coordinate documentation to support property setup on internal systems.
• Deliver outstanding customer service to both internal and external stakeholders.
• Maintain accurate electronic and manual records in line with statutory requirements.
• Understand and contribute to the business purpose and objectives.
• Collaborate across departments to support integrated working relationships.

Why Join LiveWest:
At LiveWest, we are more than just a housing provider-we are a values-driven organisation committed to making a real difference in people's lives. You'll be joining a supportive, inclusive, and forward-thinking team where your voice is heard and your development is encouraged. With a hybrid working model, a strong focus on wellbeing, and opportunities to grow your career, LiveWest is a place where you can truly thrive.
This role is being offered on a full time, fixed term basis until July 2026. This is a hybrid working is available for this role working 2 - 3 days per week in the Exeter office, dependent on business need.
For further information about this role, and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Coordinator - Sales, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Good level of knowledge and experience of MS office and CRM database systems.
• Previous experience in a fast-paced administration / coordinator role.
• Excellent communication skills, written and verbal, with the ability to liaise with a wide range of internal and external stakeholders.
• Knowledge and understanding of data protection regulations in a sales environment.
• Good organisation skills and ability to prioritise work and meet agreed time scales.
• Team player who can also work on their own initiative.
• Desirable: Understanding and experience of property sales in an estate agents/lettings environment.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required