Job Description

Job Title:

Sales & Customer Service Administrator

Hours:

30 hrs per week

Salary:

20-22,000 depending on experience

Reporting to:

Head of Sales and Marketing

Role Overview

At Quex Adventure Farm Park, we are all about creating fun experiences and lifetime memories for our customers. We are seeking a proactive and commercially minded Sales & Customer Service Administrator to support day-to-day administrative operations while driving sales growth through excellent customer service, lead follow-up, and upselling. This role is ideal for a self-starter who thrives in a fast-paced environment, enjoys speaking with customers, and is motivated by targets and results.

You will be a key point of contact for customers, handling booking enquiries across phone, email, and online platforms, while ensuring all administrative processes are accurate, timely, and customer-focused.

Key Responsibilities

Customer Service & Bookings

Handle inbound customer enquiries via phone, email, and online booking platforms Process bookings accurately and efficiently, ensuring a smooth customer journey Provide clear, friendly, and professional customer support at all times Resolve customer queries and issues promptly, escalating where necessary

Sales & Revenue Growth

Make outbound and inbound sales calls to convert enquiries into bookings Upsell relevant products, services, and add-ons to maximise revenue Follow up warm and cold leads to increase conversion rates Proactively identify opportunities to increase average booking value

Administration & Systems

Maintain accurate customer records within CRM and booking systems Manage inboxes, booking schedules, and sales pipelines Produce basic sales and booking reports as required Support wider administrative tasks to ensure smooth daily operations

Performance & KPIs

Work towards individual and team KPIs, including: Conversion rates, Revenue and upsell targets, Response times, Customer satisfaction Take ownership of personal performance and continuously look for ways to improve results

Skills & Experience Required

Essential

Previous experience in customer service, sales administration, or a similar role Confident and professional telephone manner Strong written communication skills Proven ability to upsell and close sales Highly organised with strong attention to detail Comfortable using IT systems, booking platforms, CRMs, and Microsoft Office / Google Workspace Self-motivated, proactive, and driven to achieve targets

Desirable

Experience working with online booking systems or ticketing platforms Background in leisure, hospitality, tourism, or events Experience working in a KPI-driven or sales-focused environment

Personal Attributes

A self-starter who can work independently and manage their own workload Results-driven with a strong commercial mindset Positive, resilient, and confident when dealing with customers Adaptable and comfortable working in a fast-paced environment Passionate about delivering excellent customer service while growing sales
Job Types: Part-time, Permanent

Pay: 20,000.00-22,000.00 per year

Expected hours: 30 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person