Job Description

Sales & Customer Service Executive

Location:

Loddiswell, Kingsbridge

Role Overview

Weaver Green is looking for a proactive and personable Sales Support & Customer Accounts Executive to support both our D2C and B2B customers.

You will be a key point of contact for customers ordering through our Shopify online store, as well as B2B customers who place orders online, by email, or by phone. This is a varied role that combines customer service and account support. You'll also play an active role in nurturing existing B2B relationships and identifying opportunities to grow accounts and develop new business.

Key Responsibilities

D2C Customer Support Manage customer enquiries relating to orders, products, delivery, returns, and general support Provide accurate, friendly, and timely responses that reflect the Weaver Green brand Support customers through the online purchasing journey, helping resolve issues and maximise conversion where appropriate Work closely with fulfilment and operations teams to resolve delivery or stock-related queries Liaise with eCommerce & Marketing, providing customer feedback that can help shape future improvements B2B Customer & Account Support, you will be a key point of contact for B2B customers placing orders online, via email, or by phone Process orders accurately and efficiently, ensuring pricing, delivery, and payment terms are correctly applied Maintain accurate customer and order records across internal systems (Brightpearl & Shopify)

Proactive Sales & Account Outreach

Proactively contact existing B2B customers to encourage repeat orders and promote relevant products or seasonal ranges Support outreach to prospective new B2B customers, introducing Weaver Green and following up on leads Work with the wider team to identify opportunities for account growth and improved customer engagement Track outreach activity and outcomes, sharing insights and feedback with the business

Skills & Experience

Essential

Previous experience in customer service, sales support, or account management Confident communication with customers via phone and email Highly organised, with strong attention to detail Proactive, self-motivated, and comfortable managing a varied workload Strong IT skills, particularly with Microsoft Office (Outlook, Excel, Word)

Desirable

Experience using Shopify or similar e-commerce platforms Exposure to B2B sales or account management Experience working with ERP or order management systems An interest in home, lifestyle, interiors, or sustainable brands

Personal Attributes

Friendly, professional, and confident communicator Commercially aware, with a natural interest in supporting sales growth Comfortable building relationships and picking up the phone Adaptable and dynamic, able to respond to changing priorities Team-oriented, with a collaborative and positive approach

Why Join Weaver Green

Be part of a growing, purpose-led brand with strong values Work across both D2C and B2B channels in a varied and engaging role Opportunity to grow skills in e-commerce, customer experience, and account development Supportive team environment with scope to develop the role over time

Benefits

Permanent position, Monday to Friday 9am - 5pm Pension scheme 28 days holidays Onsite parking Staff discount Working with a supportive, friendly, and established team

Job Type:

Full-time Permanent Office based Systems training provided Salary is negotiable depending on experience Pay: 25,500.00-27,000.00 per year
Job Type: Full-time

Pay: 25,500.00-27,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person