Job Description

What You'll Be Doing
As the Sales Development Assistant, you will play a crucial role in supporting and optimizing our sales & service operations. In this position, you will be a part of a team of dedicated sales & service representatives, ensuring excellent customer interactions and consistently enhancing our sales service processes. You will be supporting the roll out of new projects aimed at promoting sales and service, serve as the first point of contact for customers, and work with Sales Development Managers to implement new project plans to drive success. You will be responsible for handling administrative tasks for staff and customers. Acting as the bridge between the sales team and customers, you will ensure smooth operations and exceptional service delivery.
Key Accountabilities
Customer Service Excellence:

• Establish and maintain high standards for customer service, ensuring all interactions are handled with professionalism and efficiency.
• Be the primary point of contact for customers, focussing on promoting sales and service.
• Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
• Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
• The contracted hours for this role are 37.5 per week.

Sales Support and Coordination:

• Work closely with the sales team to align service efforts with sales objectives and strategies.
• Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
• Understand and encourage promotional activities that drive sales and improve service delivery.

Process Improvement and Innovation:

• With Sales Development Managers, evaluate and refine existing sales service processes to drive efficiency and effectiveness.
• Introduce new methods to streamline operations and enhance service delivery.

Reporting and Performance Management:

• Monitor and analyse your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.

Cross-Functional Collaboration:

• Collaborate with our branch network to ensure cohesive and efficient service delivery.
• Facilitate effective communication and collaboration between departments to address customer needs and business objectives.

Customer Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
• Serve as a liaison between customers and the company, advocating for customer needs
• Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:
Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just 5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations
• with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier

About Us
Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!
We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.
We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.

Skills Required