Job Description

Sales Ledger Clerk
We are looking to recruit a Sales Ledger Clerk who will be responsible for the accurate and timely processing of resident billing, income reconciliation and debt management within a care home environment. The role ensures that fees are correctly invoiced, payments are allocated promptly and outstanding balances are followed up professionally and sensitively.
The role is based at Hill Care's Central Support office in Chesterfield.
Background to Hill Care
The Hill Care Group is a success story, from its launch over 20 years ago to its current position as a well-run, respected company. Providing residential, nursing and dementia care through its two businesses ("Hill Care" in England and "Beaumont" in Northern Ireland). Hill Care has built a reputation for quality care, successfully delivered by a soundly structured and well managed business model.
About the role
Sales Ledger & Billing
Raise and issue accurate invoices for resident fees, including self-funded residents, local authority-funded residents, and NHS-funded care.
Monitor weekly fees raised by Home Managers, highlighting any dependencies .
Process recurring monthly billing in line with contracts and care agreements.
Cash Allocation & Reconciliation
Reconcile sales ledger accounts and investigate any discrepancies.
Assist with monthly bank reconciliations relating to resident income.
Credit Control
Monitor outstanding balances and follow up overdue accounts in a polite, professional, and compassionate manner.
Liaise with residents, relatives, local authorities, and commissioning bodies regarding payment queries.
Escalate long-standing or complex debt issues in line with company procedures.
Liaison & Administration
Work closely with care home managers and admissions teams to ensure billing aligns with resident start dates, funding arrangements, and discharge dates.
Maintain accurate resident financial records in compliance with data protection and confidentiality requirements.
Respond promptly to billing and payment queries from internal and external stakeholders.
Compliance & Reporting
Ensure compliance with internal financial controls, care contracts, and regulatory requirements.
Assist with month-end reporting, including aged debtors reports.
Support audits by providing documentation and explanations as required.
Skills & Experience
Essential
Strong numerical accuracy and attention to detail.
Experience using accounting or finance systems.
Good communication skills with the ability to deal sensitively with residents and families.
Tenacity to get the job done.
Good numerical and word processing skills
Desirable
Previous experience in a sales ledger, accounts receivable, or finance administration role.
Experience within a care home, healthcare, or social care environment.
Knowledge of local authority or NHS funding processes.
Experience dealing with recurring billing and credit control.
Personal Attributes
Compassionate and professional approach when handling sensitive financial matters.
Organised, methodical, and able to manage multiple tasks.
Discreet and trustworthy with confidential information.
Able to work independently and as part of a team.
Additional Information
This role may require an enhanced understanding of confidentiality and safeguarding principles.
All appointments are subject to appropriate pre-employment checks.
About the company
At Hill Care, we believe a care home should be more than just a place to live-it should be a warm, welcoming community where residents feel safe, valued, and truly at home. Guided by our core values of Compassion, Aspiration, Respect, and Empowerment (C.A.R.E.), we provide exceptional care that puts people first.
Required Criteria

• Strong numerical accuracy and attention to detail.
• Experience using accounting or finance systems.
• Good communication skills with the ability to deal sensitively with residents and families.
• Tenacity to get the job done.
• Good numerical and word processing skills

Desired Criteria

• Previous experience in a sales ledger, accounts receivable, or finance administration role.
• Experience within a care home, healthcare, or social care environment.
• Knowledge of local authority or NHS funding processes.
• Experience dealing with recurring billing and credit control.

Skills you'll need

• Bank reconciliation
• Control of Debtors/Deposits

Skills Required