Job Description

Job Ref:

TFH1214

Branch:

The Fellows House

Location:

The Fellows House, Cambridge

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

06/06/2025

Closing date:

08/08/2025

"Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do".

- Nelson Mandela

The Person

A dynamic and results-driven Sales Manager, who acts as ambassador of The Fellows House hotel. You will embody our core values of cultured, devoted and person centred, displaying value driven leadership with a devotion to excellence. You will have a passion for hospitality with a customer centric mindset demonstrating a deep devotion to providing a person-centered experience for both guests and team members.

The Role

Lead our sales department playing a pivotal role in driving revenue, increasing brand awareness, and fostering guest loyalty. The ideal candidate will possess a strong background in hotel sales, demonstrating creativity, strategic thinking, and effective leadership skills. You will possess the ability to develop and implement successful sales strategies and be passionate about delivering exceptional guest experiences and play a key role in promoting and enhancing the Fellows brand. If you have a proven track record in sales and marketing within the hospitality industry, possess leadership skills, and align with our brand values, we encourage you to apply.

Key Responsibilities

Develop and implement strategic sales plans aligned with The Fellows brand values and business objectives. Drive community engagement strategies that enhance the reputation of The Fellows House and make The Fellows House the hub of the local community. Build on and develop relationships with current clients Analyse current markets and identify new markets and potential clients Ensure in house promotional material is current, effective and supports any new sales and marketing promotion. Lead a high-performing team to achieve sales targets, drive revenue growth, and enhance market share. Cultivate and maintain relationships with key clients, partners, and stakeholders to drive business opportunities. Analyse market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation. Collaborate with cross-functional teams, including operations and event management, to ensure seamless guest experiences. Provide regular reports and updates to senior management on sales initiatives, and market trends. Ensure that all outgoing communications are in line with brand guidelines. Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions. Deliver the product to expected Brand standards and manage the QE process. Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions.

Qualifications

Bachelor's degree in Sales, Business, or a related field. Master's degree is a plus. Minimum of 5 years of experience in sales within the hospitality industry, with a focus on hotels. Proven track record of achieving and exceeding sales targets. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills In-depth knowledge of digital marketing strategies and tools. Familiarity with the Fellows brand and a commitment to upholding its values. Ability to work independently and collaboratively in a fast-paced environment. Ability to travel as needed.

The Hotel

The Fellows House known for its commitment to providing exceptional experiences for guests. Rooted in the values of cultured, person-centered, and devoted we strive to create memorable moments that resonate with our guests and team members alike. We seek exceptional people who embody our values, are dynamic and want to contribute to the continued success and growth of our hotel.

Our Values

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package.



Benefits include:


Comprehensive salary package Access to GO Hilton Travel Programme - stay in Hilton Hotels around the world for as little as 35$. 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme Staff meals and hot drinks on shift Career Development Extensive learning development opportunities

If you wish to be considered for this superb opportunity click 'apply'.

The Fellows House

An exclusive destination with an inclusive spirit.



Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.



At the Fellows House we are proud to play

host

to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.



The team that work here are like

family

and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.



Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.