Job Description

We're looking for a proactive and detail-oriented individual with experience in customer service and order processing to join our Sales Office Team. This role reports to our UK Head of Customer Service and requires a confident communicator to ensure customer orders are processed accurately and efficiently.

Duties Include:

Answering incoming calls to the Sales Office efficiently to avoid any missed calls Processing customer orders Dealing promptly with all customer enquiries Log incoming complaints and ensure resolved timely and professionally Provide product data sheets and product information Support the Area Sales Managers (ASM) with data - prices/discounts/samples Organising customer deliveries, correctly booking on requested delivery date Forward calling of deliveries placed in advance of standard 48-hour delivery service Maximise sales potential through upselling opportunities Processing export orders including preparation of documentation Advise customers of any product shortages or delays with their orders
At the initial stages of recruitment, we collect, hold and use ordinary personal data about you that you disclose within your curriculum vitae/cover letter, i.e. your name, contact details, employment history, qualifications/training, etc. We collect this personal data for the purpose of employment suitability only and keep the information for the duration of the recruitment process.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Life insurance On-site parking Private medical insurance Profit sharing
Schedule:

Monday to Friday
Ability to commute/relocate:

Haverhill CB9 8QP: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Sales administration: 1 year (required)
Work Location: In person

Application deadline: 15/08/2025
Reference ID: Sales office Administrator