Job Description

About Us

DiscreteHeat is a UK manufacturer of the

ThermaSkirt heating system

-- an innovative alternative to radiators and underfloor heating. Our award-winning product is transforming how homes and buildings are heated, combining sleek design with low-carbon efficiency. As we continue to grow rapidly across the UK and overseas, we're looking for an

organised, proactive, and dependable Sales Office Administrator

to help keep our operations running smoothly.

About the Role

You'll be at the heart of our busy sales office, supporting both our customers and internal teams. This role is ideal for someone who loves keeping things organised, takes pride in clear communication, and enjoys solving problems before they escalate. Experience as an

Executive Assistant

,

Office Manager

, or

Sales Administrator

would be a strong advantage, as the position involves coordinating across multiple departments and handling a wide range of responsibilities.

Key Responsibilities

Act as the first point of contact for customer service requests, working with our technical and operations teams to resolve them quickly and effectively. Coordinate and maintain

service engineers' schedules

, ensuring visits and installations are efficiently planned. Communicate

delivery updates and logistics information

to customers and distributors. Support the

sales and operations teams

with administrative tasks such as data entry, quote preparation, invoicing, and CRM updates. Help implement and refine

office systems and processes

to improve efficiency and workflow. Maintain office supplies, organise documentation, and ensure the office environment runs smoothly. Provide general administrative support to the Sales Director and management team, including diary management and report preparation.

What We're Looking For

Excellent organisational and time-management skills -- you thrive in a fast-paced environment. Strong communication skills, both written and verbal, with a professional and friendly manner. Proficiency with

Microsoft Office

(Excel, Word, Outlook, PowerPoint). Experience with

CRM systems

and/or

Sage

(or similar software) is beneficial. A proactive and adaptable approach -- you see what needs doing and make it happen. Previous experience in a

sales support

,

administrative

, or

operations

role is essential. A team player who enjoys contributing to a positive, supportive work culture.

Working Hours & Flexibility

We understand the importance of work-life balance. This role offers

flexible working hours

to suit family or personal commitments -- for example, working around

school hours

-- provided you can offer a minimum of

25 hours per week

.

Why Join Us

At DiscreteHeat, you'll be part of a tight-knit, forward-thinking company where every team member makes a real difference. We're passionate about innovation, sustainability, and creating a greener, more efficient future -- and we like to have a laugh along the way. If you're looking for a role that combines variety, responsibility, and flexibility, this could be the perfect fit.

Job Types: Full-time, Part-time, Permanent

Pay: 25,000.00-35,000.00 per year

Expected hours: 25 - 38 per week

Benefits:

Flexitime
Work Location: In person