Job Description

Job Ref:

KGH10815

Branch:

Voco St. Johns

Location:

Voco St.Johns Solihull, Birmingham

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

16/10/2025

Closing date:

23/11/2025

When someone says 'can you help me plan my wedding day?' do you:



A) Freeze up with the overwhelming task ahead of you; or

B) Immediately begin to imagine the venue, the little details, and the feeling at the end of the day when you know you have done an outstanding, unforgettable job in a way that is both seen and behind the scenes?


Not everyone can build almost instant, strong trusting relationships enabling them to keep any situation calm, at the same time as battling the constant changes and obstacles that comes with event planning. But if you can, you're who we're looking for!

What you'll be doing as a Sales Office Coordinator

Promoting your hotels facilities, responding to enquiries (the oh so rewarding bit) converting them into bookings Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness You'll work closely with our Conference Banqueting Manager who will trust you to utilise initiatives and will support you in delivering outstanding events You'll be driven by process and detail whilst being passionate about delivering an outstanding service, ensuring that each booking receives a seamless service This is a fantastic role for someone who enjoys nurturing relationships, as you will be able to see your VIP guests have a positive experience which will have a direct impact on your hotels budget and achievement of its KPI's.

What'll make you a great fit for this Sales Office Coordinator role

It doesn't matter where you've gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs You'll enjoy using tech - we have lots of it to make your life easier and our guests experience more seamless You'll love people - and as a result, have great interpersonal and communication skills Details? You love them! You'll be incredibly attentive with guests as a result Flexible and able to remain focused on results under pressure and to challenging deadlines Self-motivated and confident Hard-working but FUN!

The benefits

Discounts across retail, restaurants, events etc (because we know life isn't justabout work) Family and Friends discounts in hotels across the Kew Green Hotels estate Leisure Club / Gym free membership International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!) Parking on site for free Progression Room to grow, with opportunities across the UK and internationally * Flexible attitude and working hours.