Job Description

Are you an experienced Sales and Service Team Leader looking for your next permanent role? Then please read on as we may just have the role for you......
At Tarmac, 'who you are' matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmac's i10 offices at Wolverhampton in the heart of the West Midlands.
Main Responsibilities
As a Sales and Service Team Leader, you will work collaboratively across the Sales and Service function, leading the team in managing day-to-day customer communications and ensuring we present the 'face' of Tarmac. In addition, you will drive continuous improvement and team development to deliver best-in-class customer service and support future growth.
Your role will include (not exhaustive):

• Ensure full compliance with Health & Safety policy, including hybrid working practices
• Provide day-to-day supervisory management of the Sales & Service team
• Review SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectiveness
• Promote ownership of all customer relationships across face-to-face, phone, and email interactions with customers and internal teams
• Deliver and cascade a high standard of customer care, ensuring every interaction provides a positive experience
• Oversee accurate data entry and processing, maintaining protocols and ensuring team-wide consistency
• Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
• Drive continuous improvement by identifying and implementing process enhancements and value-added opportunities
• Ensure accurate order processing, respond confidently to customer requests
• Liaise and communicate regularly with all relevant internal departments
• As the Sales and Service Team Leader, you will develop and maintain industry-leading product knowledge through training and research to stay ahead of market trends.

The role is a Monday - Friday role and upon completion of successful training, will be a hybrid working position. While we have core hours in place, start and finish times are flexible to ensure full team coverage.
The Ideal Candidate
To succeed in the role of a Sales and Service Team Leader the following is what we are looking for in a future colleague:

• ESSENTIAL - A highly positive mindset, strong team management skills, and a passion for driving success
• A high attention to detail with a positive 'can-do' attitude
• Proven track record in Customer Service and Commercial environments
• Comfortable with challenge and accountability
• Hybrid working management experience
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider team
• Enjoy a team-based environment

Why Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
Ready to build your future?
Click 'Apply' to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!
#Tarmac #TarmacCareers
Tarmac Trading Limited

Skills Required