Job Description

Job Summary

Working with a growing SME in North Bristol you will play a key role in customer service for the sales and business development teams. You will support the team of Business Account Managers, including external consultants, covering everything from answering telephone calls, emails, raising and checking quotations and processing orders. You will support the business by delivering great customer service from enquiry through quotation and order receipt while building strong relationships with internal and externals teams, customers and suppliers.

Some of the responsibilities of your role will include:

Serve as the first point of contact for both internal and external customers, ensuring professional and effective communication

Liaise with customers and suppliers to facilitate smooth and timely quotation and order processes

Prepare, price, review and validate sales quotations to ensure accuracy and compliance

Process and manage sales orders efficiently

Maintain and monitor renewal schedules and quotation pipeline to support ongoing customer needs

Review and qualify incoming customer enquiries, escalating to Account Managers where appropriate

Update and maintain CRM databases and other internal systems to ensure data integrity

Track and report on key performance indicators (KPIs) to support business objectives

Foster strong relationships across internal departments to ensure collaborative workflow

Build, support and manage supplier and subcontractor relationships for effective service delivery

Work to tight timescales and deadlines with attention to detail

Support the business with ad-hoc administrative or operational tasks as required

About you

Prior experience of working with customers in a similar role would be beneficial

Strong numeracy and problem-solving abilities, with a proactive approach to resolving issues independently

High level of attention to detail, ensuring processes are completed accurately and efficiently the first time

Excellent communication skills and a collaborative team player with a positive and professional attitude

Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook), with the ability to quickly adapt to new systems

Well-organised with the ability to manage a busy workload, balance multiple priorities, and meet deadlines both independently and within a team environment

Prior experience in a customer-focused or similar administrative role is highly desirable

Full UK driving licence preferrable for occasional travel to client sites

We look forward to welcoming an enthusiastic Sales Administrator who is ready to contribute to our team's success!

Office hours are Monday - Thursday 08:15-16:45 and 08:15 - 16:30 on Fridays

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance On-site parking Referral programme
Application question(s):

Do you have previous experience in a similar role?
Work Location: In person