Job Description

Job description

Sales support administrator - business technology (IT, Managed Print, & Hosted Telephony)

About us

Workflo Solutions is a company in Livingston EH54 5FD. We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in the UK.

Role Summary

We are seeking an experienced and proactive sales support administrator to oversee and manage our sales administration for our Managed Service Delivery to circa 1000 clients.

The successful candidate will play a pivotal role in contract management.

Key Responsibilities

- Support sales team with any data relating to customer, contracts, assets or charges.

- Liaise with our leasing partners to have finance authorised, and to process all related paperwork.

- Ensure that obligations of sale is met including completion and processing of paperwork and hardware installation within any deadlines.

- Liaise with service team for hardware install and communicate contract related info required for install

- Support service team with any contract related information of devices for after sales services

- Make sure that any contract/customer related data is collected and maintained as hard/soft copy

- Loading of contracts and leases to our system to ensure accurate and timely billing

- Manage and update customer account in CRM including contracts, assets, lease, contacts etc

- Manage all process of termination as per terms (invoicing, returns, final bill etc)

- Communicate with customers to deal with their queries, particularly relating to charges, terms, invoices etc.

- Support finance team with any queries related to charges, billing, contracts and lease settlements.

- Investigate and gather historic data to support sales, finance and service team

- Provide feedback for overall process improvement in the organisation, especially in the development of new in-house ERP system.

- Provide quotes to customers for IT Hardware order as requested by IT Helpdesk team

- Ordering of other hardware

Why Join Us?

- Impactful Role

Play a critical role in enhancing our service delivery.

- Career Development

Opportunity for professional growth,

- Dynamic Environment

Work in a fast-paced, client-focused environment where your skills and contributions are valued and rewarded.

Salary up to 26,000

Benefits:

Company events Company pension Employee discount Gym membership On-site parking Private medical insurance
Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Employee discount Free parking Gym membership On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person

Reference ID: MF/SS