Job Description

Healeys Cornish Cyder Farm is a family-run, year round visitor attraction and home to the famous

Rattler Cyder!

Since the company was founded in 1980, Healeys has grown incredibly, with listings across big Supermarket chains such as Sainsbury's, Tesco, Asda and Morrisons, in addition to our regional and national wholesale partners. With a multi-faceted production facility specialising in a range of products from ciders, wines, preserves and spirits, our business is thriving and has a very exciting future ahead.

A fantastic opportunity is available to join our busy

Sales Team

, to become part of an iconic Cornish business, and to make your mark as

Sales Support Administrator.

In this role you will provide an exceptional level of administrative support to the business to include all office and external sales administration duties, helping to ensure Healeys continues to deliver first-rate levels of service for our customers & colleagues.

Hours:

30 hours (9am - 3pm Mon-Fri), flexibility available

Salary:

12.60 per hour

Duties & Responsibilities

Answer and deal with all incoming phone calls, resolving or directing where necessary within agreed timescales. Supporting with all customer enquiries, including bookings, orders and general farm enquiries, and resolving promptly. Ensure all incoming emails are answered / forwarded where appropriate for all customer facing inboxes and clearing within agreed timescales. Coordinate and process all outgoing post within agreed timescales. Responsibility for our mail order function. Updating the website, monitoring & processing orders as well as communicating with our delivery partner regarding customer orders and enquiries to ensure that customer queries are resolved promptly. Supporting the sales team with taking, processing and invoicing external sales orders. Support our EDI'ing process to ensure invoices are input timely & accurately to ensure prompt payment. Ordering office stationery, supplies and sundries where necessary. Performance of general administrative duties, such as filing, scanning, photocopying etc. To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality Any other activity/tasks as and when requested by the Directors.

Experience

Previous experience in a customer facing role. Proficient in Microsoft Excel, Word and Office 365. A valid driver's licence. Experience in a corporate environment or high growth business (desirable)

Skills

The ability to be proactive with strong customer service and problem-solving skills Exceptional verbal and written communication skills Confident in working with all levels of seniority Excellent interpersonal skills Attention to detail, ensuring a high standard of quality and accuracy in all tasks Good organisational and time management skills - able to manage several tasks simultaneously The ability to work under pressure and to tight deadlines
Joining the #RattlerCru is not just about us - We offer you the opportunity to develop and grow with the business with well-experienced mentors at hand to support you along the way, as well as offering:

Subsidised private healthcare with Bupa 50% discount on products 50% discount on food & drink in the restaurant Free entry and 20% off food and drink for friends & family Free festival tickets Chill out after your shift with a 1 pint! Free on-site parking Cycle2Work Scheme (after probation pass) Monthly breakfast club with the team
To apply, please send us a CV and we will be in touch!

We look forward to hearing from you!

The Healeys People Team

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Private medical insurance
Schedule:

8 hour shift Day shift Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: In person