Job Description

Job Summary:
The Sales Support Administrator will provide administration and support services to assist with the running of the Sales function. The successful candidate will work across the following areas: Sales Support; Customer Renewals; Customer Service and working with Sales Reps..

Responsibilities:
1. Liaise with Sales Reps on customer account activity

2. Liaise with Sales Administrators in the coordination of dispatching orders

3. Process and allocate payments to customer accounts

4. Research competitor product offering

5. Research competitor websites

6. Assist Manager with Account Management & Sponsorship Contracts

7. Maintain department records, including spreadsheets and databases that track sales and customers

8. Research that supports the team, such as gathering information that could be useful to the sales team

9. Liaise with administrative assistants from other departments

10. Follow up on customer queries and complaints

11. Assist with processing sales orders as and when required

12. Provide an exceptional level of customer service at all times.

13. Participate in all job training and coaching.

14. Identify opportunities to improve procedures and enhance the customer service experience.

15. Adhere to Health and Safety regulations at all times.

16. Ensure good working relations are maintained with colleagues at all times.

17. Ensure that absenteeism and tardiness are kept to a minimum.

18. Ensure that company policies are adhered to at all times within the department, this includes the Equal Opportunities Policy, Harassment Policy, Health and Safety Policy and Training Policy.

Any other reasonable duties requested.

Essential Criteria:

A minimum of 2 years work experience in an office environment, preferably production based.

Excellent verbal and written communication

Strong organisation skills

Ability to work well under pressure/in a fast-paced environment

Attention to detail

Ability to multi-task

Proficient in MS Office suite of programs

Advanced level of MS Excel knowledge and understanding (Essential)

Enjoys a challenge, determined and motivated.

Good ability to work with others and a positive attitude.

Ability to prioritise own workload.

Flexibility with working hours (essential)

Desirable Criteria:

Previous experience in a similar role.

Job specific qualification

Benefits:

Pension: Autoenrollment (Employer 3% / Employee 5%).

Life Assurance on take up of pension contribution - twice annual salary.

Paid annual holiday leave 25 days along with 8 customary days. Holiday leave year runs from January - December of same year.

Full reimbursement of expenses paid on the company's behalf.

10% Discount on company products.

Education assistance - agreed by Manager.
- Competitive salary based on experience
-4.5 day working week

If you are a motivated individual with a passion for providing exceptional customer service and supporting sales efforts, we encourage you to apply for the Sales Support Representative position. Join our dynamic team and contribute to our continued success!

Job Types: Full-time, Permanent

Pay: From 12.25 per hour

Expected hours: 39 per week

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Bereavement leave Company pension Employee discount Free parking Life insurance On-site parking Store discount
Schedule:

8 hour shift Day shift Holidays Monday to Friday Overtime
Work Location: In person

Application deadline: 16/05/2025
Reference ID: SSA02