Job Description

The Sales Support Administrator will serve as a central point of contact for Mackie's retail and out of home customers, supporting the smooth flow of orders, from inception to delivery, and providing outstanding customer service. This role involves processing trade orders, maintaining stock levels, working with the sales team to meet direct sales targets, supporting the van sales executive to engage with new customers and expand sales, and working closely with the sales and production teams to ensure the timely and accurate delivery of our products.

Responsibilities & Duties

The key responsibilities of this role include:

Act as the primary liaison between Mackie's and our customer base, third-party logistics providers, and distribution centres, ensuring outstanding customer service, effective communication and relationship management. Receive and process customer orders and ensure they are delivered on time and in full, while maintaining high levels of accuracy and customer service throughout. Processing of customer invoicing and stock allocation for delivered orders. Support the Sales and Production Co-ordinator to manage warehouse stock levels for all our products, conduct regular stock takes and rotation, and work with the production team to ensure adequate stock availability. Prepare and deliver sales reports on a weekly, monthly, and quarterly basis for internal and external use. Process sales leads and manage customer enquiries promptly and professionally. Ensuring all aspects of SAP Business One computer system are kept up to date, including product recipes and customer information. Work closely with the van sales executive and wider sales team to ensure sales targets are met, reporting functions are completed weekly/monthly and as required, stock takes are regular and accurate, Complete various administrative tasks as required, including answering phones and managing mail. Always ensure safe working practice through adherence to the company Food Safety, and Health and Safety policies. Ensure data protection compliance through the safe and confidential management of all documentation in line with GDPR guidelines. Other duties in support to the wider team as required.

Person Skills / Competencies / Behaviours:

Be a champion of Mackie's supporting the aims and direction of the business. Friendly, confident, and skilled in written and verbal communication, able to build and maintain strong positive working relationships with diverse customer types. Able to work to a high standard of accuracy and efficiency. Ability to balance tight deadlines and multiple demands. Ability to maintain a solution focused mindset when dealing with impromptu challenges to find and execute solutions Comfortable working independently and collaboratively. Demonstrates a passion for delivering service that matches the quality of Mackie's award-winning products. Strong numerical aptitude and attention to detail in order processing and stock management. Lead by example displaying positive behaviours, motivating, and supporting staff.

Qualifications & Skills

Previous administrative and customer service experience. Proficient in Microsoft Office suite. Advantage to have previous administrative experience Experience in FMCG industry advantageous but not required. Experience working with SAP advantageous but not required.

Salary & Benefits

a full time permanent contract of 37.5 hours per week, Monday to Friday, and generous staff benefits including profit related pay and private health cover.

Own transport or access to reliable transport essential due to our location.

Job Types: Full-time, Permanent

Pay: 24,500.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Application question(s):

Do you have your own transport?
Work Location: In person

Application deadline: 30/05/2025
Reference ID: AC/01/2021