Job Description

Company Overview

Join a dynamic and creative company in Hampshire, that has been a leader in manufacturing and supplying natural flavours to the food and beverage industry since 1965. We operate in over 50 countries and credit our success to our dedicated employees - 30% of whom have been with the company for over a decade. A key factor in our growth is a commitment to World-Class Manufacturing (WCM), fostering continuous improvement and innovation across the business.

We pride ourselves on a vibrant and distinctive workplace culture that values individuality, innovation, and collaboration. We believe work should be enjoyable, blending professionalism with a friendly atmosphere where hard work is recognised and rewarded.

Summary

We are seeking a dedicated Sales Support Coordinator. In this role, you will play a crucial part in supporting our sales efforts and enhancing customer satisfaction, contributing to our mission of delivering exceptional service.

Responsibilities

Action enquiries/requests received in the salesupport@lionelhitchen.com and the info@lionelhitchen.com email inboxes Process sample and quote requests for prospects, in liaison with Account Managers Manage relevant parts of the Onboarding process for new customers Manage the department's WCM action tracker liaising with SMT members as required Manage the ACORN (infrequently manufactured products) log process for reinstating products for sample/sale Assist with gathering samples & collateral for customer presentations Assist with organising events and exhibitions Issue the 'Standard and delisted Products list' information to the distributors and sales team. Send out Specifications and SDS sheets as requested. Assist with documenting the department's SOPs (Standard Operating Procedures), risk assessments and training matrix Arrange travel bookings, dinners and lunches for the sales team, customers and distributors. Provide the department with reports when requested

Essential criteria:

Excellent working knowledge of MS Office (Word, Excel, Powerpoint, Outlook) Customer Services or Sales Administration experience Excellent organisational and prioritisation skills Ability to work effectively using internal databases and reporting systems Excellent communication skills with friendly and professional telephone manner Accuracy, precision, attention to detail Enthusiasm, self-motivation and a "can do" attitude, with the ability to manage own workload effectively Flexibility and willingness to carry out a variety of urgent and routine tasks Excellent literacy and numeracy skills
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Financial planning services Free flu jabs Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Work Location: In person