Job Description

Ready for a fresh start?
Got experience in - or an interest in the science & laboratory sector?
Looking to launch a new career path?
Want to join a fun, dynamic team that values you?

If you answered "yes" to any of the above, we'd love to hear from you.

WolfLabs is recruiting a full-time, office-based Sales Support Coordinator to step into an established role within our Sales team. The role offers strong career progression and suits someone keen to develop their skills whilst delivering outstanding customer service--something we pride ourselves on at WolfLabs.

What will you bring to the role:

- A confident, professional telephone manner
- Excellent organisational skills and attention to detail
- Clear, effective written and verbal communication
- The ability to manage and prioritise your own workload
- Enjoy working as part of a team
- High self-motivation and a positive, can-do attitude

The Role & The Team:

The purpose of this role is to keep our sales team running smoothly by owning the day-to-day of sales administration. You'll triage incoming enquiries, maintain clean and accurate customer data, produce actionable reports, and monitor opportunities so nothing stalls. Your work keeps the pipeline moving and frees the team to deliver outstanding service to new and existing customers. This role suits someone proactive, detail-driven, self-motivated, and ambitious--keen to succeed both individually and as part of a team.

Our Sales team is the engine of the business, working collaboratively to deliver an exceptional customer experience from first enquiry through to ongoing support. We're supportive, team-focused, and results-driven--without the pressure of commission-only sales. Instead, we offer team performance bonuses and company-wide incentive schemes that reward collaboration and success. Join us and you'll be part of a dynamic environment where your contribution truly counts.

Key responsibilities:

- Lead Management: Adding and updating new opportunities received onto the company CRM system.
- Sales Inbox Management: Monitoring the internal sales inbox, ensuring emails are actioned quickly and effectively.
- Sales Team Support: Assisting the sales team by managing lead times, handling lead registration emails, and ensuring key information from customers' requests are actioned.
- Customer Data Maintenance: Updating and maintaining important key contacts in the CRM system.
- Supplier Onboarding: Completing and returning customer new-supplier forms with accurate company information, ensuring swift setup and full compliance.
- KPI Reporting: Runing and distributing a daily KPI report to the company summarising key sales performance data.
- Prospects Reporting: Producing a weekly prospects report summarising sales performance against targets for each sales representative.
- Tender Checks: Run scheduled checks of tender websites, filter relevant bids, and pass concise summaries to the Tenders team.
Working with the team to help reach the company sales targets
- Maintaining and updating the company's sales protocols.

Why choose WolfLabs - Who are we & how do we work:

Founded in January 1995, WolfLabs is a UK private limited company that has grown from a five-person start-up to a team of around 30 based in the market town of Pocklington. We focus on value for money while putting customer service and sustainability at the centre of everything we do. Our low-impact sales model means no field-based reps, no mailings, and no printed marketing, and we prioritise products manufactured in the UK and EU. We are the preferred supplier to all universities and government bodies in the UK. With 250+ product categories from leading suppliers, we support laboratory requirements across a wide range of sectors. You'll join a friendly, close-knit team with regular company and performance bonuses, team-building and social events, plus company-wide activities and competitions--so you'll feel welcome and supported from day one.

Key details & benefits:

- Salary Range: 24,570 - 25,350 depending on experience.

- Full time 37.5 per week, Monday-Friday. Part-time considered.

- Further company bonus schemes

- Real Living wage employer

- Pension scheme

- Enhanced maternity/paternity package

- 25 days holiday per year, increasing with service.

How to apply:

If you are interested in applying for the above position and be a member of the wolfpack, please forward your CV to careers@wolflabs.co.uk

Or by post to:

FAO Careers
Colenso House
1 Deans Lane
Pocklington
York
YO42 2PX

Closing date for applications: 09/10/25

For informal enquiries, should you wish to discuss the role further then please contact: lucy.parkinson@wolflabs.co.uk

Job Types: Full-time, Permanent

Pay: 24,570.00-25,350.00 per year

Benefits:

Company pension Enhanced maternity leave Free flu jabs Free parking On-site parking Sick pay
Work Location: In person