Job Description

Job Overview

Reporting to the National Account Manager, the Sales Support Executive will play a vital role in supporting the sales team by visiting customers nationwide to finalise the details needed to process orders efficiently. The role involves assisting customers in selecting final finishes, such as fabrics and wood options, taking measurements for window treatments and presenting samples to aid decision-making. This is a customer-facing role requiring excellent communication and attention to detail to ensure all specifications are accurately captured before manufacturing begins.

Key Responsibilities:

Visit customers at their premises to finalise order details and assist with decision-making Obtain and confirm necessary details for order processing, such as fabric choices, wood finishes, and custom measurements Present samples to customers to help them make informed choices about their furniture and interiors Work closely with the internal sales team to ensure all required information is gathered promptly. Maintain detailed records of customer visits and update internal systems accordingly Provide a professional and knowledgeable level of customer service that aligns with Shackletons' core values.

Key Skills Required:

Strong communication skills, both verbal and written High level of attention to detail and accuracy Ability to problem-solve and think proactively in a customer-facing environment Self-motivated with excellent organisational skills Ability to work under pressure and to deadlines Ability to work independently while maintaining strong collaboration with internal teams Proficient in using software such as Outlook and Excel Full UK driving licence and willingness to travel nationwide.

Experience Required:

Previous experience in a customer-facing role, understanding of interiors, or furniture industries is a benefit Familiarity with handling customer enquiries.
This role would suit a self-starter who is enthusiastic, ambitious and driven by impact. The role offers an exciting opportunity to be an essential part of the sales process, ensuring customers receive the right product with the right specifications. It also provides a strong foundation for individuals looking to develop their sales skills and progress into a future sales role. Shackletons is committed to maintaining the highest standards of service, product quality, and innovation, and this position is key to achieving that goal. This role also provides an excellent opportunity for career progression within Shackletons, potentially leading to a future sales role for the right candidate.

Working hours are Monday to Thursday 9:00am - 5:00pm and Friday 9:00am- 4:30pm.

The role comes with fantastic benefits:

Company car 32 holiday days per annum, inclusive of Bank Holidays Pension scheme with a 3% employer contribution Enhanced Maternity, Paternity and Adoption pay Company events Cycle to Work scheme Retailer discounts Staff lottery
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company car Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Store discount
Schedule:

Monday to Friday
Work Location: On the road