Job Description

Nisbets Limited are currently recruiting for a Sales Support Manager to join our team in Flitwick and lead the Sales Support function within our Sales Office.

The successful candidate will be responsible for managing a team of Sales Support Executives, ensuring they are equipped to deliver outstanding service to our UK and international customers. This role plays a key part in supporting the wider commercial team, streamlining sales processes, and driving operational efficiency across the business.

You will oversee and be involved with the day to day of processing sales orders, coordinate timely deliveries, manage pricing enquiries, and liaise with logistics partners to ensure a seamless customer experience. This is a fantastic opportunity for a proactive and organised individual with a strong background in sales support or customer service management.

This role will be based at our Flitwick office, with flexibility to work from home as part of a hybrid working pattern after a period of training.

Key Accountabilities

1. Lead and manage a team of Sales Support Executives, ensuring alignment with business objectives.

2. Set and monitor KPI targets to drive team performance.

3. Analyse and improve sales processes to enhance productivity and customer satisfaction.

4. Provide training and development to build product knowledge and service capabilities.

5. Collaborate with Sales, Operations, and Purchasing teams to support customer relationships.

6. Ensure accurate and timely generation of documentation including order confirmations, commercial invoices, and export documents.

7. Resolve system, data, or communication issues affecting distributor experience.

8. Map and maintain core commercial processes and support internal rollouts.

Capabilities, Skills and Experience Required

1. Minimum 3 years' experience in a Sales Support Manager or Customer Service Manager role within a B2B Distribution, FMCG, or Manufacturing environment (preferred).

2. Proven ability to mentor and develop high-performing teams.

3. Excellent communication and interpersonal skills.

4. Experience handling orders and logistics in a product-based business (export documentation experience advantageous).

5. Strong working knowledge of Excel and ERP/CRM systems.

6. High attention to detail and accuracy in data processing.

7. Comfortable working cross-functionally and with international partners.

8. Strong organisational and time management skills with a proactive approach.



About Us



Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK's market leader today - it's always been our determination to hit whatever goal we set ourselves, no matter how big. And we've done it time and time again.

We're looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We're determined to take the next step. But we need your help to do it. It's all about you.

If you're looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you'll test your skills and then develop them further than you thought you could - Nisbets is for you.

You'll be pushing the boundaries with us, day in day out. You'll work in a fast-paced, ever changing environment. You'll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you'll be working in a family-owned business that isn't afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.