Job Description

Shape the Future with Us
At Husqvarna Group, we believe that true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With over 300 years of pioneering spirit, we continue to push boundaries -- not for the sake of change, but to make a meaningful difference for our customers, our teams, and the world around us.
Being bold means stepping outside our comfort zones, embracing new opportunities, and acting decisively. But we do so with care -- always considering the impact of our actions and holding ourselves accountable to the highest standards. Our dedication fuels our progress. We work hard, stay passionate, and support one another to achieve shared success.
This is how we Win Through Culture -- by living our values every day. If you're ready to be part of a global team that's driven by purpose, innovation, and collaboration, we'd love to hear from you.
Your Role at Husqvarna UK
Are you business-oriented with great drive? Are you also motivated by creating long lasting results? Then the position as Sales Support Manager is the next step in your career. As Sales Support Manager you will be given a role in the local Sales Operations team where you will have the opportunity to implement, drive and secure the success of our Sales support function. Supporting a team of 6 Customer Service Advisors you will work cross functionally to provide dealer support, order book management and world class customer service.
Key Responsibilities & Tasks:
In your the role as Sales Support Manager, you will be coordinating and guiding a team dedicated towards improving sales and dealer relations. You will do this by:Coordinating and managing the sales support team's tasks, such as processing orders, and maintaining dealer databases and dealing with dealer queries. Developing and implementing sales support strategies, including training programs and sales support materials, to enhance the effectiveness and efficiency of the sales support team. Providing assistance to the sales team by responding to customer inquiries, resolving complaints, and addressing any issues that may arise during the sales process. Overseeing daily sales support activities such as order processing, data analysis, and report generation. Overseeing the management of the order book on a daily basis. Overall responsibility for the sales support team including day to day management, Health, Safety & Wellbeing as well as performance and development reviews of the team. Leading responsibility for CRM utilisation and case management within the sales support function. Responsible for the UK's Webportal and Dealer order entry management tool. Maintaining dealer relationships by addressing inquiries, resolving issues, and ensuring customer satisfaction as well as query, complaint and escalation handling. Identifying areas for improvement in the sales support process, implementing strategies to enhance efficiency, and contributing to sales plan development. Responsible for data maintenance within ERP systems, including discount structures, dealer data and pricing.

What We're Looking for
We believe that you have a history within sales support /customer services, preferably with a business focused education. To be successful in the role, you will ideally have experience in a customer service/sales support related role. Furthermore, you should demonstrate a proactive attitude, taking initiative, and being responsible for the success of your assigned projects. Preferably, you are used to working with wide scope, as the position demands both hands-on as well as an analytic approach. You have strong communication skills and are able to collaborate cross-functionally effectively.
It is important that you are customer-focused combined with a strong can-do attitude. The work we offer you will be varied and offer opportunities for development.
As there will be some travel included as part of the role, a driving license is required.Experience in sales support or a similar role. Previous leadership and managerial skills. Sound commercial understanding particularly focused on sales operations. Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Detail-oriented mindset, ensuring accuracy and quality in all aspects of Sales operations. Strong organisational skills, with the ability to prioritise and manage multiple tasks in a fast-paced environment. Proficiency in CRM software, ERP systems and analytical tools. Customer focused mindset.


What We Offer
At Husqvarna Group, we're committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, you'll gain access to a wide range of rewards designed to help you thrive -- both at work and beyond.Competitive Salary - Rewarding your skills, experience, and contributions. Performance-Based Incentives - Recognising and celebrating your achievements. Life Assurance - Coverage of up to 6x your annual salary. My Husqvarna Benefits Platform - Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts. Cycle to Work Scheme - Save on bikes and accessories while promoting a healthy, eco-friendly commute. Enhanced Family-Friendly Leave - Supporting you through life's important moments Comprehensive Health & Wellbeing Support - Including medical, dental, and mental health services. Recognised for Excellence - Proud recipients of the Better Health at Work Award - Maintaining Excellence and Investors in People - Silver Certification*.
Generous Holiday & Leave Policies - 25 days holiday plus bank holidays. Pension & Retirement Plans - Company Matched up to 8%. Helping you plan confidently for the future. Learning & Development Opportunities - Access to training, mentorship, and career growth programs. Flexible Working Arrangements - Supporting hybrid work and flexible hours where possible. Global Career Pathways - Opportunities to grow within a truly international organisation.

Last date to apply:
12 August 2025