Job Description

EMaC is a great place to work and learn. The pace is fast, we have a strong team spirit and there's a real buzz about the environment. To help you settle in and feel at home, we'll provide you with a full business induction plus structured training, personal development, and job benefits. Our view is that if we can help your career to grow, you'll be helping us grow as a business - everyone wins.

EMaC work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty, customer retention and greater revenues. Our core products are Service Plans and Maintenance, but we're not just limited to these. As the leading Aftersales Partner to the UK automotive industry, we have a live book of 1.7 million customers and drive a combined 250M of aftersales revenue into the UK network, annually, through our range of solutions.

We use reliable, highly evolved platforms to integrate our systems with our clients'. We offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands.

Job Purpose:

The purpose of this role is to provide support to our clients and internal departments to fully enhance the EMaC experience and maximise aftersales retention opportunities, utilising specialised and commercial expertise.

Summary of Role:

Reporting to the Sales Support Helpdesk Supervisor, you will work closely with all departments to ensure that the service we deliver to our clients is of the highest level. You will use your expertise to support and influence our external clients' requests to help fulfil their EMaC potential whilst forging key relationships with our Commercial Team. Utilising a variety of software applications, you will be proactively solving problems and providing a specialist assistance to our client network and internal teams. The configuration and maintenance of our clients products and services through our applications is a key part of this role, with an advanced requirement to use this information to better support the growth of the business and the wider commercial teams.

Role Requirements:

Develop and maintain a thorough knowledge of EMaC systems and Microsoft Office suite Work in collaboration with our commercial teams in their efforts to build and maintain relationships with our dealer groups, manufacturers, and other third-party suppliers Provide a proactive service to our clients relating to the configuration and set up of our EMaC products Deliver training to our clients and peers within the business Accurately gather and implement requirements from our clients utilising your expertise to offer solutions Analyse data and trends utilising our PowerBi reports to make informed suggestions Work in collaboration with the wider business to greater enhance the EMaC offering Support the business by identifying business risks and improving processes Support the upkeep of training materials and process documentation Be confident in problem solving and providing out of the box solutions Be accountable for your ongoing work and development Comply with the company service level agreements Have a proactive approach to all aspects of your work Have strong communication skills (verbal & written) The ability to work autonomously and as a team Effective stakeholder engagement Be able to set and manage accurate expectations The ability to work in a pressured environment A high level of attention to detail Cover all aspects of administration as the role demands in line with your supervisors' requests Ensure that the status and reputation of the company both internally and externally is always maintained

What you'll get in return:

25 days holiday (excluding bank holidays). Increasing with long service. Employee benefits scheme, including holiday purchase (up to 3 days per annum), Health Cash Plan, Travel Insurance and Life Insurance. Long Service recognition at 1, 3, 5, 10 and 20 years. Incentivised company initiative for the proposal of new ideas and improvements. Working no more than 1 in 4 Saturday mornings (paid as overtime at time and a half). Monthly bonus up to 150 per month available. Option to work hybrid.
Please be advised that this role will be subject to a Financial Records check and a Basic DBS

For more details and a full job description please apply.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company car Company pension Cycle to work scheme Employee discount Life insurance On-site parking Referral programme Work from home
Schedule:

8 hour shift
Ability to commute/relocate:

Crewe: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you had a role where you work with a client building packages? Please explain
Experience:

client facing role : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 13/09/2024