Job Description

Location: Bridgend CF35 5LJ

Salary: Circa 25k depending on experience

Job Type: Full Time, Permanent

Hours: 37.5 hours per week

Sales Support/Telesales/CRT Operator -

The Role:

Lead Generation & Appointment Setting:

+ Identify new business opportunities and generate high-quality leads through targeted cold calling.
+ Schedule appointments for Sales teams, focusing on high-potential prospects.

Sales Support & Customer Service:

+ Provide exceptional service information, quotations, and manage bookings efficiently.
+ Handle incoming enquiries with professionalism, ensuring bookings are processed accurately and promptly.

Customer Relationship Management (CRM):

+ Build and maintain strong relationships with customers to understand their needs and promote Davies Turner's service offerings.
+ Use

Salesforce CRM

to manage client interactions, update records, and ensure data accuracy for targeted marketing and follow-ups.

Operational Expertise:

+ Manage shipment processing, ensuring all documentation is accurate and timely to prevent delays.
+ Liaise with customs staff and ensure compliance with regulations, including Customs, Dangerous Goods, and Insurance requirements.

Database & Record Management:

+ Maintain the

Salesforce CRM

database with high accuracy for effective marketing and customer follow-up.
+ Ensure all documentation and records are up to date and compliant with company policies.

Sales Support/Telesales/CRT Operator

-

You:


If you have any of the following, we want to hear from you:


Proven experience in

sales support, telesales

, or

customer relationship management

. Strong communication and organisational skills, with an ability to multitask effectively. Excellent attention to detail and commitment to providing high-quality customer service. Knowledge of

road and sea freight forwarding

and familiarity with

Customs Regulations

is advantageous. Proficiency with

Microsoft Office Suite and CRM - we use Salesforce

.

In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.

Sales Support/Telesales/CRT Operator -

Benefits*:


Up to 25 days holidays plus Bank Holidays

- Life cover

- Profit related pay

- Defined contribution pension scheme

- Discounted store/shopping benefit scheme

- Private healthcare

- Car parking

- Employee Assistance Programme

- Training opportunities
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.


Some benefits are subject to a qualifying period

To apply for this exciting

Sales Support/Telesales/CRT Operator

role, please click 'Apply' now.