Job Description

Job Summary:

This is a dynamic dual-role position combining key responsibilities from both the Salesperson and Yard Operative roles. The successful candidate will be expected to provide excellent front-line customer service, manage sales orders and product queries, while also being hands-on in the yard--picking orders, loading vehicles, and maintaining a clean and safe working environment. This role is ideal for someone who is adaptable, proactive, and thrives in both customer-facing and practical environments.

Key Responsibilities:Sales Duties:

Create and process quotations and sales orders using the POS (BisTrack) system without assistance. Understand and use the POS stock management system to check stock levels across all branches. Create special product lines and manage orders for picking. Handle customer payments accurately and responsibly, both in-person and online. Serve customers politely and professionally, whether at the counter, over the phone, or via email. Follow all office procedures with a high level of accuracy and attention to detail. Provide clear, honest, and accurate product information including availability and lead times. Process and follow up online and installer network leads. Understand KPIs and work to achieve set sales targets. Follow up quotations and record feedback for lost quotes using the POS system. Proactively manage relationships with inactive customer accounts assigned to you and your team, regularly contacting them to secure repeat business. Accurately document customer interactions, sales activities, and account updates using CRM software (e.g., HubSpot), BisTrack, and relevant spreadsheets. Investigate and pursue new business opportunities using CRM leads, conducting regular follow-ups to convert new contacts into active customers. Offer expert product advice and solutions to customers, ensuring their requirements are fully understood and effectively met.

Yard Duties:

Load customers' vehicles with purchased materials, either by hand or forklift depending on the situation. Accurately pick materials from picking notes, ensuring orders are complete and correct. Unload incoming deliveries and correctly position stock while ensuring proper rotation. Maintain tidiness and safety of the yard at all times through good housekeeping (5S). Liaise effectively with sales staff and customers to ensure smooth operations. Assist customers with product advice and support prior to purchase when required. Carry out forklift checks and adhere to all safety and regulatory requirements.

Key Requirements:

Good timekeeping and reliability. Friendly, approachable, and professional attitude with a strong "can-do" approach. Presentable and customer-service focused. Comfortable working indoors at the counter and outdoors in the yard. Sound understanding of measurements and basic calculations. Attention to detail in all sales and operational activities. Housekeeping and organisation skills following 5S principles. Forklift experience/licence (preferred but not essential--training can be provided). Willingness to learn both sides of the business and work as part of a close-knit team.

Additional Information:

This hybrid position provides a great opportunity for career growth in both sales and operational areas within the business. Flexibility, teamwork, and a proactive mindset will be key to succeeding in this diverse and rewarding role.

Job Types: Full-time, Permanent

Pay: 28,100.00 per year

Work Location: In person